Updates won't work

I can download files from ie7 and install them but when I go to update I cannot connect to the server. eg AVG free installed ok but it will not connect to the server.  I use Windows XP.  What's going wrong please?
melmittAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

bikvi_sibroCommented:
Are you getting a specific error?  If so, please type in what it says.
0
war1Commented:
melmitt,

Download the same AVG update with Firefox
http://www.getfirefox.com

This will determine if problem is system or IE7.
0
johnb6767Commented:
Going to the Windows Update site doesnt work?
0
10 Tips to Protect Your Business from Ransomware

Did you know that ransomware is the most widespread, destructive malware in the world today? It accounts for 39% of all security breaches, with ransomware gangsters projected to make $11.5B in profits from online extortion by 2019.

Robert SilverSr. Software EngineerCommented:
Are you the full administrator of your workstation or PC ?
If not check with your Administratior. You may have a directory services or Group Policy issue affecting your ability to do the windows updates.
Try creating a new Administrator user who has full access to all the major security groups you may have. Make sure you have  no firewall issues. Try shutting down any firewalls Microsoft or other brandnames e.g Checkpoint, Norton, CA .  Then try to access the Windows Update page and see if its working. More than likely the workstation or group policies have been messed with.
I suppose you may have accidently disabled some IE active x settings also. Check those as well
three places under  Internet sites, Trusted Sites and Advanced under Tools - options from the IE menu
Check the settings in all three places. Then check the following:
The group polices editor:
click start
click run
type:  
C:\WINDOWS\system32\secpol.msc    or %SYSTEMROOT%\system32\secpol.msc
click on OK
That brings up the security policy for the workstation.
You may find it easier to just create another Administrator user account  like Admin2
Then try your windows update
Hope that helps!


0
melmittAuthor Commented:
Thanks for all the help.
1.There is no error reported.
2. Have downloaded and installed Firefox but it appears not able to get back to the server - it won't start
3.Going to the Windows update does not work - tried it.
4.Will try all you suggest in the morning rssdds and let you know how I get on.
0
melmittAuthor Commented:
Cracked it today!  The user had had Norton Internet Security on her machine.  Although she thought she had uninstalled it there was still a file called EPersist running and I could not delete it.  So using an unlock program we managed to get rid of the active file.  Now everything is restored.  Thanks for all your help - I tried everything you suggested rssdds but no luck.  However I appreciate the time you gave me so I am going to award the points to you in the next day or so.
0
war1Commented:
melmitt,

Glad you found the problem.  If I had know you had NIS, I will told you to disable or uninstall it.  Next time, you can use SymNRT to remove Norton programs.

SymNRT Cleanup Utility
http://www.majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html
0
melmittAuthor Commented:
Thanks War1.  I didn't know we had NIS until I did some closer investigation.  Client did not tell me that she had previously used it.  Have downloaded the Removal Tool File
0
Computer101Commented:
PAQed with points refunded (250)

Computer101
EE Admin
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Web Browsers

From novice to tech pro — start learning today.