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Telehpone service no longer working after installing Netgear WPN824 Wireless Router

Posted on 2007-04-02
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Last Modified: 2013-12-22
I just installed a Netgear WPN824 wireless router at home.  It all seemed to go well until I discovered that my telephone, which is serviced through my cable modem, no longer works.  When I unplugged the wireless router, I got my phone service back.  I didn't see any special instructions for configuring my phone with this device.  Does anybody know what additional setup I need to do to get my phone to work with this router?

Thanks!!
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Question by:mromeo
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7 Comments
 
LVL 11

Assisted Solution

by:jekl2000
jekl2000 earned 200 total points
ID: 18839069
A assume here that you mean adsl verses cable.
You should have a splitter that splits your phone line...one goes to the router and one to the phone.

Refer to this website for more info:

http://usertools.plus.net/tutorials/id/13
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Author Comment

by:mromeo
ID: 18839105
I've been told that I don't need to split it.  The voice line should work as well as the data line.  Something about cloning my PCs mac address - any ideas?
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LVL 2

Assisted Solution

by:fullandby
fullandby earned 200 total points
ID: 18839119
If you have VOIP make sure that the modem is plugged into the WAN port on the router and that the Phone adapter is plugged into a LAN port on the router. Also, you might check with your phone provider and see if there is an issue with this particular router.
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LVL 2

Assisted Solution

by:mkurtzhals
mkurtzhals earned 300 total points
ID: 18839620
Make sure you turn off the routing functionality on the wireless and also turn off dhcp.  It sounds like you have some routing issues.
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LVL 1

Assisted Solution

by:RussellAult
RussellAult earned 300 total points
ID: 18950534
So, just to make sure I have this straight, you have a cable modem, and Netgear WPN824 wireless router plugged into the cable modem, and then some kind of VOIP gateway or something plugged into the wireless router, and then a telephone plugged into that, is that correct?

And, just to clarify, if this is correct, what kind of VOIP gateway do you have?
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Accepted Solution

by:
mromeo earned 0 total points
ID: 18957976
There was a patch I needed to download from Netgear. After doing that, everything worked fine.
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Author Comment

by:mromeo
ID: 22262044
i just needed to download a patch
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