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Internet Explorer crashes and causes fata errros

Posted on 2007-04-02
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Last Modified: 2013-12-08
Hi Experts,  
   I have a huge problem with this guy's PC's,  he has two brand new dells.He has windows media edition and home edition of xp he upgraded to IE 7 then he put  norton security for the internet and anti-virus
 and every single time he closes his IE, it gives him a fatal error and closes all of his IE windows
 the only thing that i haven't done is take of the norton and uninstall IE7 and reinstall IE7 without reinstalling the norton. Any ideas?
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Question by:frankbustos
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3 Comments
 
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by:michko
michko earned 800 total points
ID: 18840042
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war1 earned 1200 total points
ID: 18840103
frankbustos,

1. An addon could be interfering. Disable Addons.  Go to Tools > Add-on Manager, and uncheck the addons.

2. Reset IE settings.  Go to Tools > Internet Options > Advanced.  Click on "Reset" button. Click OK. Close all browsers. Reboot the computer.

3. Check if a program running in the background is interfering with Internet Explorer. Temporarily disable antivirus, firewall, antispyware, ad-blocker, popup blocker, and all Norton programs.

4. Uninstall and reinstall IE7. Make sure you have the latest updates.
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by:frankbustos
ID: 18841109
Thank you, both of your solutions were great and resolved my issues.
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