Solved

Issues Receiving Email in Exchange 2003 - SPF

Posted on 2007-04-02
5
191 Views
Last Modified: 2010-03-06
Hi all, I am running Windows 2003 Server R2 SP1 and Exchange Server 2003 SP2, and have been since the start of November '06 without any issues, along with a WatchGuard router. Over the past two weeks I have suddenly had various clients ringing and saying that email to us is being returned and pointing them to the SPF error. These are clients that have been emailing us for 10 years in some cases and most use different ISP's. Nothing has changed at our end (no updates etc.. in that time). Our MX record points to a 3rd party AntiVirus/AntiSpam vendor and then forwards to our external IP. I have spoken to both that 3rd party vendor and also our ISP provider who assure me that they haven't turned on SPF filtering although I believe the issue must lay with one of them. Am I missing something?
0
Comment
Question by:WorkSupport
  • 2
  • 2
5 Comments
 
LVL 104

Assisted Solution

by:Sembee
Sembee earned 125 total points
ID: 18840340
On the NDR it should say which server is rejecting the message. If it is the client's own server then it is your third party vendor that is rejecting the message. Get one of those being rejected to send you the text of the NDR some other means and then send it to the third party supplier.

When dealing with third party suppliers of email services I find that the best thing is to presume that they are lying unless shown otherwise. Saves a lot of frustration and you don't tear your hair out.

Simon.
0
 
LVL 14

Accepted Solution

by:
Burns2007 earned 125 total points
ID: 18840394
To confirm it has never reached your exchange, you can go into message tracking and do a search on one of the senders that has been rejected. If it got to your exchange and was rejected there, it'll come up in the message tracking and advise that an NDR was created.
0
 

Author Comment

by:WorkSupport
ID: 18840438
Thanks Simon. I did and do think that it probably does lie with our 3rd party antivirus company but so far they have been far from helpful. I have got two of the NDR's from different clients, one is rejected by our 3rd party av/as providers mail server whilst the other is rejected by a bigpond server (we are not with).
Burns2007: I am following that up as we speak, just getting some clients to send through now so that I have a definite test time.

Glen.
0
 
LVL 104

Assisted Solution

by:Sembee
Sembee earned 125 total points
ID: 18842485
Bigpond is a major ISP, so that could be who the sender of the message is using.
This looks like it is an issue with your service provider - you may have to escalate the problem to get someone to look at it for you.

Simon.
0
 

Author Comment

by:WorkSupport
ID: 18848668
OK, some news, it appears that more and more ISP's and private networks are moving to SPF to eliminate SPAM and this is the reason for some increased failures. Have got around two of the clients problem as they were sending emails straight out to the web instead of through their provider or mail application. Will keep this updated over the next day, thanks for your help to this stage.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
In this video we show how to create a User Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Mailb…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

790 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question