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Remote Desktop control tool

Posted on 2007-04-02
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Last Modified: 2013-11-21
I am looking for a tool through which I would be able to control other people's session to help them with their IT problems. Hopefully this tool wont be that expensive, and of course, it would be best to have a free tool which is stable and secure. This would have to be completely web-based and does not require you to be inside the network.

Do you guys know of any tool?

GoToAssist is not an option due to high cost.
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Question by:ssdanish
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sirbounty earned 84 total points
ID: 18840313
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by:ssdanish
ID: 18840337
Thanks for responding.

logmein : $129/mth, still expensive
gotmypc, i think it requires software installation before you can log in - i am looking for more universal tool that could be used by anyone (assume that I am an IT consultant)
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by:Burns2007
Burns2007 earned 83 total points
ID: 18840371
logmein has a free option, and still requires install on the local machine. Also, if you are outside their network...it is only going to work if they have public IP addresses, it won't work with private addresses, or would only connect you to 1 machine.


You could use netmeeting, which is a part of windows (start > run: conf

Once in a call with someone (you both start it up and either you connect to them, or get them to connect to you if they have a private IP address) you get them to go to tools > remote desktop sharing and presto...you have access to their desktop.

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by:Rob Williams
Rob Williams earned 83 total points
ID: 18840614
One free option is UltraVNC with their "Single Click" option. With this configuration you create a custom little file, less than 200kb, which you make available to, or e-mail to, your clients. It contains your site IP information, your custom company logo, if you like, and if you wish an expiry date. The client clicks on the file and it starts a connection which you click on the notification to approve. You can then take control of the remote machine to service or train the remote user. Nothing is installed on the client machine, and once closed you cannot connect again, until the user clicks on the file. If you want to be able to initiate the session at any time without user intervention, this is not a good option, but clients like it as it gives them the security of knowing you have to be "invited". No firewall reconfiguration at the client site is necessary, and the application/s are free.
http://www.uvnc.com/addons/singleclick.html
http://www.uvnc.com

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Expert Comment

by:wardo123
ID: 19263581
If the PC's are all XP operating systems you can start a unsolicited remote assistance session with a user via the following web address.

hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/unsolicited/unsolicitedrcui.htm

This will bring up a IE window that asks for a PC name, once a PC name is entered, it will display who is logged onto the PC and ask if you want to connect.  It you choose to connect, it will bring up a pop-up to the user of the PC asking if they want to let you connect.  If they accept, then you will see the user's PC.  You can click on the Take Control to ask the user if you can take control of their PC.  This works just like the documented Remote Assistance, except for the fact that the user didn't have to send a invite.
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