npcs
asked on
dell bluetooth keyboard not pairing
One of our customers has a new Dell Bluetooth Keyboard and mouse to go with her new Dell Notebook. We connected the bluetooth keyboard and mouse succsesfully, but after a reboot the keyboard wouldn't work.
My bluetooth places picks up the keyboard and allows you to try to connect, then it brings up the pairing window and you can type the security code with the keyboard and press enter, but the pairing just times out and the keyboard remains unconnected.
My bluetooth places picks up the keyboard and allows you to try to connect, then it brings up the pairing window and you can type the security code with the keyboard and press enter, but the pairing just times out and the keyboard remains unconnected.
ASKER
Being a notebook I dont have access to it all the time, but as far as the human interface service, the mouse is working fine and its a HID device. i will check through the list and let you know how i go.
Yeah, I know.
It was a quick stab in the dark.
What model Dell bluetooth keyboard/mouse and notepad might help us as well.
That way we can check for any incompatabilites/quirks.
Thanks,
Terry
It was a quick stab in the dark.
What model Dell bluetooth keyboard/mouse and notepad might help us as well.
That way we can check for any incompatabilites/quirks.
Thanks,
Terry
We have had problems with Microsoft bluetooth keyboards (as well as Dell ones) on a few of our domains.
Users normally have to have local Administrator access to actually be able to use these types of keyboards trouble-free.
Also - make sure that you do not have a custom "gina" - e.g. logon box
The standard "wireless" keyboards are much better. Bluetooth support has always been terrible in general in XP (hope Vista resolves this long term)
That doesn't answer you question, though.
Perhaps knowing which model you are having trouble with, as qz8dsw says - may help...
Users normally have to have local Administrator access to actually be able to use these types of keyboards trouble-free.
Also - make sure that you do not have a custom "gina" - e.g. logon box
The standard "wireless" keyboards are much better. Bluetooth support has always been terrible in general in XP (hope Vista resolves this long term)
That doesn't answer you question, though.
Perhaps knowing which model you are having trouble with, as qz8dsw says - may help...
ASKER
hi,
The model number is "Y-RAQ-DEL2".
The model number is "Y-RAQ-DEL2".
ASKER
btw, batteries were checked at the first step. We also have used the connect button in conjunction with the connect wizard.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
For installing the drivers, you will need to uninstall the once you have and remove the HID devices you have in device manager.
ASKER
Sorry for the delay, still waiting for the customers laptop to become available. Will post results soon along with accepting a solution if it is fixed.
Well, I know this has already been closed and everything, but nothing on here really helped. I tried the new drivers (this is a DELL Inspiron 9400) and those didn't work. Still could not get the mouse or keyboard to reconnect after standby or shutdown.
Finally found a solution that worked.
First, I reconnected my keybaord and mouse. I assume that those suffering from this problem know how to do this all too well.
Then, went into the BlueTooth "Advanced Configuration" (by right clicking on the bluetooth icon in the system tray). Under the Accessibility tab, I told it to Allow: Only devices disted below.
Added both keyboard and mouse to the list.
Applyed changes. Now both devices are detected automatically after suspend and restart (takes it a second though, be patient).
Finally found a solution that worked.
First, I reconnected my keybaord and mouse. I assume that those suffering from this problem know how to do this all too well.
Then, went into the BlueTooth "Advanced Configuration" (by right clicking on the bluetooth icon in the system tray). Under the Accessibility tab, I told it to Allow: Only devices disted below.
Added both keyboard and mouse to the list.
Applyed changes. Now both devices are detected automatically after suspend and restart (takes it a second though, be patient).
Cannot Connect to a Paired Device
* Perform a search for devices to see if the device is in range:
1. From the My Bluetooth Places window, select View Devices in Range.
2. Mice and keyboards must be set for detection, and may only be detectable by other devices for a short period of time. Press the button on the bottom of the mouse and/or keyboard, and then refresh the list of devices in range.
* Check mouse and/or keyboard batteries. Refer to the documentation included with your Bluetooth mouse or Bluetooth keyboard for instructions on how to charge or recharge the batteries.
* Enable the Human Interface Device Service on the notebook.
From there I'd read Check the Human Interface Device Service on the notebook.
Press the button on the bottom of the mouse and/or keyboard again.