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ADSL Modem connection problems

Posted on 2007-04-03
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Last Modified: 2013-12-27
Dear EE members,
I have subscribe broadband from ISP. They provide me with
1 unit of RJ45 cable, 2 units of RJ11 cable, splitter, ADSL modem and an installation CD from ISP. I have installed the modem,
the LINK LED = on, POWER LED = on and NETWORK LED = on, but the modem show connection problem. How can I do to resolve this and what are the causes of this problem?

Rgds,
Peter
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Question by:peter_chong
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Expert Comment

by:ElrondCT
ID: 18842830
Unfortunately, there are many different ways an ADSL modem can be set up (depending on the modem, what country you're in, and what software you're using), so it's hard to answer this question. The installation CD probably installs a program on your computer which operates the login process for the modem, and normally that program, or the CD itself, includes testing software to see why a connection isn't working. Aside from that, you really need to contact the technical support department of your ISP; they'll know the setup they've given you, and can help you resolve the problem.

The one thing I can tell you is how physically everything needs to be connected:

Phone jack on wall----RJ11 cable----splitter----filter----RJ11 cable----regular telephone
                                                             |
                                                             '------RJ11 cable---ADSL modem----RJ45 cable----computer
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Expert Comment

by:helpdeskmlr
ID: 18869182
hi there
you wud 've to first test the physical connection i.e; RJ11 cable going to the modem & phone.if that is ok then on the modem the link indication will appear showing ur mutual synchronization status.further if ur not getting connected then u wud've to login to te modem & check the modem status,by going through the logs.there u'l b explained as to why the connection didnt establish.
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Accepted Solution

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peter_chong earned 0 total points
ID: 18880894
Dear EE member,
I have solved the problem after few days of attempts, the solution is disable norton firewall.

Regards,
Peter
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Expert Comment

by:ElrondCT
ID: 18881864
If I had a dollar for every time the problem with an Internet setup was Norton Internet Security, I'd be a rich man. It amazes me that a company with such a strong background of engineering has a product that is so prone to problems, particularly the firewall--and that the reviews seem to be totally oblivious to it.

I'm glad to hear you got things figured out. Since you answered your own question, you can request a refund of your points by following the instructions at http://www.experts-exchange.com/help.jsp#hi70
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