?
Solved

ADSL Modem connection problems

Posted on 2007-04-03
6
Medium Priority
?
404 Views
Last Modified: 2013-12-27
Dear EE members,
I have subscribe broadband from ISP. They provide me with
1 unit of RJ45 cable, 2 units of RJ11 cable, splitter, ADSL modem and an installation CD from ISP. I have installed the modem,
the LINK LED = on, POWER LED = on and NETWORK LED = on, but the modem show connection problem. How can I do to resolve this and what are the causes of this problem?

Rgds,
Peter
0
Comment
Question by:peter_chong
  • 2
4 Comments
 
LVL 20

Expert Comment

by:ElrondCT
ID: 18842830
Unfortunately, there are many different ways an ADSL modem can be set up (depending on the modem, what country you're in, and what software you're using), so it's hard to answer this question. The installation CD probably installs a program on your computer which operates the login process for the modem, and normally that program, or the CD itself, includes testing software to see why a connection isn't working. Aside from that, you really need to contact the technical support department of your ISP; they'll know the setup they've given you, and can help you resolve the problem.

The one thing I can tell you is how physically everything needs to be connected:

Phone jack on wall----RJ11 cable----splitter----filter----RJ11 cable----regular telephone
                                                             |
                                                             '------RJ11 cable---ADSL modem----RJ45 cable----computer
0
 

Expert Comment

by:helpdeskmlr
ID: 18869182
hi there
you wud 've to first test the physical connection i.e; RJ11 cable going to the modem & phone.if that is ok then on the modem the link indication will appear showing ur mutual synchronization status.further if ur not getting connected then u wud've to login to te modem & check the modem status,by going through the logs.there u'l b explained as to why the connection didnt establish.
0
 

Accepted Solution

by:
peter_chong earned 0 total points
ID: 18880894
Dear EE member,
I have solved the problem after few days of attempts, the solution is disable norton firewall.

Regards,
Peter
0
 
LVL 20

Expert Comment

by:ElrondCT
ID: 18881864
If I had a dollar for every time the problem with an Internet setup was Norton Internet Security, I'd be a rich man. It amazes me that a company with such a strong background of engineering has a product that is so prone to problems, particularly the firewall--and that the reviews seem to be totally oblivious to it.

I'm glad to hear you got things figured out. Since you answered your own question, you can request a refund of your points by following the instructions at http://www.experts-exchange.com/help.jsp#hi70
0

Featured Post

A Cyber Security RX to Protect Your Organization

Join us on December 13th for a webinar to learn how medical providers can defend against malware with a cyber security "Rx" that supports a healthy technology adoption plan for every healthcare organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Do you have a computer or other electronic gear that is attached to a rat nest of cables, or alternatively have your cables all bundled nice at neat?  If so then read this post to sidstep common pitfalls. When I was a student at DeVry University,…
Hello All, I have been training on Multicast for a while now and whenever I start the topic , I find out that my friends /  Colleagues mention that they do not know how to test Multicast Joins. As most of the multicast would be video traffic and …
We’ve all felt that sense of false security before—locking down external access to a database or component and feeling like we’ve done all we need to do to secure company data. But that feeling is fleeting. Attacks these days can happen in many w…
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …
Suggested Courses
Course of the Month16 days, 11 hours left to enroll

862 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question