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Exchange Active Sync Errors support code 85010014 active sync encountered an error on the server

Posted on 2007-04-03
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I am trying to get these motorola Qs from Verizon Wireless to snyc with my exchange server 2003.  I have installed a thawte ssl certificate for my outlook web access.  the site for my exchange OWA is mail.mydomain.com/exchange.  When i setup active sync to sync directly with my exchange server, i used mail.mydomain.com as the site.  that is the common name of the ssl cert.  After installing the sll cert from thawte, i finally got past the invalid certificate error, but now when trying to sync i am getting support code 85010014, an error was encountered on the server.  i have also gotten support code 80072ee7 the server could not be contacted.  the actual netbios name of the server is exchange.mydomain.com.  Am i setting everything up right?  i have checked the settings on IIS for authentication from googling this and tried the recommending settings there still to no avail.  I don't believe i am able to browse to OMA i was told that should be the same address as my OWA except putting OMA on the end instead of exchange?  
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Question by:opie6373
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LeeDerbyshire earned 500 total points
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Do you have SSL required, or Forms-based Authentication enabled, on your OWA installation?  If so, then you will need to remove it/them , then follow this:
http://support.microsoft.com/kb/817379
then re-enable (FBA/SSL) whatever was enabled before.
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by:opie6373
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ok, i have several directories listed in IIS, none of which are named OWA.  i have exchange, exchweb, etc ...under default web site..

which one would be OWA?

how do i disable forms based auth?

PS-if I don't require SSL on my OWA, wouldn't that allow people to access OWA from the internet without using a secure connection?
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by:LeeDerbyshire
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Exchange is the OWA one.  You can tell if you have FBA enabled if you see a blue logon page for OWA.  FBA is disabled by going into servers/protocols/HTTP in Exchange System Manager, and looking at the properties of the Default HTTP Virtual Server.

You can re-enable SSL once you have done the KB817379 - it's just that ActiveSync needs to be actually working with the existing Exchange VDir before you attempt to copy it using the method described.  After that, you can set things back as they were.
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by:opie6373
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ok, this is crazy, i'm learning that i've been spinning my wheels for nothing.  apparently active sync for exchange only syncs if you have the device connected to the pc via a usb cable.  Apparently you need to use wireless sync and pc monitor and leave your pc on all the time for it to truly sync with exchange wirelessly.  This is what Verizon wireless support has told me.  Not a very good solution for people who have laptops.  
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by:LeeDerbyshire
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There are two kinds of ActiveSync.  The Desktop ActiveSync (where it is synced via the cradle), and Server ActiveSync, where the device connects directly to the server via some kind of network (i.e. the Internet).  I guess it's possible that the device has been crippled to only support Desktop AS, but it's also possible that you talked to a support person who didn't know about Server ActiveSync.
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by:opie6373
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Crikey.  this is ridiculous.  Let me take a look as i thought i had one person's unit working with Exchange Server Active sync.  
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by:opie6373
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i don't know this is frustrating.  i don't have a unit of my own so testing is nearly impossible trying to chase around producers to grab their units.  trying to get the company to let me have one.  anyway, i believe i have it working (exchange active sync) on one unit (same hardware) i wonder why it would not work on another unit?
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by:LeeDerbyshire
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See if you can get the Windows Mobile emulator from the MS Web site.  That will allow you to do some testing.
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by:opie6373
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i downloaded it and installed it but i can't get it "on the network".  i am in connections in the smart phone and there is no listing for nic card.

i did install the virtual network driver
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by:LeeDerbyshire
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If it is the same one that I am thinking of, you have to 'register' the device, and then use the device manager to 'cradle' it.
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i cradled it and still no connection.  the virtual network driver is supposed to be listed under configure, network tab.  but it isn't.  
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by:LeeDerbyshire
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I don't have the emulator to hand, right now, but I remember that you needed to tell the device manager to use the PCs NIC as a LAN connection, and then you need to select the 'Work' connection in the device.  Or something like that - this is from memory, right now.
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by:opie6373
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ok, i cradled the device, and i was able to active sync and i have a network connection, however isn't this simulating a cradled smart phone?  i setup active sync to sync with exchange and i'm back to
"active sync encountered a problem on the server"  support code 85010014. i suppose i can try the above instructions although i'm not terribly motivated if they are not going to let me have a unit and i'm suposed to suport these things.
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by:LeeDerbyshire
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You can still use the cradle as a LAN connection, and setup Server ActiveSync, as opposed to Desktop ActiveSync.

I suppose it's to be expected that you see the same error, since nothing has been changed.  It should be easier to try things, though, using the emulator.

There is a good list of ActiveSync errors here, but it has to be said that A/S can often be a nightmare to fix:
http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php
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by:opie6373
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so when you say "server active sync" you mean when i open active sync, i select the option to sync with my exchange server.  that is in effect, server active sync correct?
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by:LeeDerbyshire
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The main noticeable difference between the two configurations is that with server activesync, you need to supply the device with a server name (I think they call it a Server Source), and credentials.  If you try to sync and have not configured this server name, then it is probably going to try a Desktop sync.
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by:opie6373
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yep, that is what i have been doing is configuring a server source.  i will troubleshoot the original error and report back
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"Do you have SSL required, or Forms-based Authentication enabled, on your OWA installation?  If so, then you will need to remove it/them , then follow this:
http://support.microsoft.com/kb/817379
then re-enable (FBA/SSL) whatever was enabled before."

This worked.  One note, after following the MS KB, I had to reboot my exchange server as SMTP was disabled.  
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by:timeshell
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If you encode the certreq.txt as Base64 to create your certificate you can also receive this error.  Encode your certificate as DER for use on Windows Mobile WM5/6 devices.
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