Solved

Outlook 2003: Contents of Additional Mailbox do not refresh

Posted on 2007-04-03
1
507 Views
Last Modified: 2008-02-01
We are using Exchange 2000 with Outlook 2002 sp1, sP3 and Outlook 2003 SP2 clients.  We have a mailbox on the server which represents our helpdesk and all staff members have access to it.  This has been set up as follows:
Exchange Advanced > Mailbox Rights: Everybody has full mailbox access
Mailbox > Delegates > a distribution group have send on behalf of permissions and no access to the inbox.

Users then add the mailbox to their Outlook via the Advanced - Additional mailboxes option in Outlook.

The problem we are having is that if somebody reads or moves a message from the Inbox the results are rather unpredictable for the other users.  
The Outlook 2002 sp3 person sees the change immediately.
The Outlook 2002 sp1 person has to click onto another folder and then back before the change is visible (we are going to do an ugrade to sp3)
The Outlook 2003 users have to press F5 to refresh in order to see the update

Can anybody shed any light on this?

Thanks

A
0
Comment
Question by:Sokella
1 Comment
 
LVL 104

Accepted Solution

by:
Sembee earned 250 total points
Comment Utility
That usually means something is blocking the traffic from the Exchange server to Outlook to tell Outlook something has changed. A firewall is the most common cause.

Simon.
0

Featured Post

Too many email signature updates to deal with?

Do you feel like you are taking up all of your time constantly visiting users’ desks to make changes to email signatures? Wish you could manage all signatures from one central location, easily design them and deploy them quickly to users? Well, there is an easy way!

Join & Write a Comment

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

8 Experts available now in Live!

Get 1:1 Help Now