I am installing BES on my 2000 AS backup DC. I have installed exchange support tools. I then install the services on the computer. After completing the install, I try to add a user. It take forever, under status is says initializing, and stays that way, when i try to assign a device it says the user is unknown please wait for the user to be fully initialized. Message (16). I have worked with bes support and they have told me to install exchange support tools sp2, update my MDAC, and use a besadmin account and it should work. I am worried that I need to configure something on my exchange server so I can fully intergrate them. My question is if i do what they tell me, will this work, or is there something I am missing.