Solved

Brother MFC-8860DN - Can't Connect to Scanner.

Posted on 2007-04-03
1
6,486 Views
Last Modified: 2013-12-27
Hi.

I have Brother MFC-8860DN multi-function printer/fax/scanner.  It broke, was under warranty, and Brother sent out a replacement.  

New one works fine, but when I try to scan, it says it cannot connect to the scanner, giving this error message:

"MFC-8860DN USB cannot be found.   Please make sure device is ON and interface cable is properly connected to computer.  (CC027)"


I've uninstalled and reinstalled all latest drivers.  It works fine on a different machine (but I need it on this one!)  All other functions (fax, copy, etc. work fine).

One thing I've noticed is after uninstalling there are numerous registry entries remaning for the machine.  Some cannot be manually deleted.  

Running Windows XP on a Gateway machine
0
Comment
Question by:wolfecontemporary
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 62

Accepted Solution

by:
☠ MASQ ☠ earned 250 total points
ID: 18845524
To uninstall  run this utility to remove the PnP entries from the registry
http://tinyurl.com/24m23j
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message. Sometimes you just need to follow the instructions…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
Are you ready to implement Active Directory best practices without reading 300+ pages? You're in luck. In this webinar hosted by Skyport Systems, you gain insight into Microsoft's latest comprehensive guide, with tips on the best and easiest way…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question