• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 6526
  • Last Modified:

Brother MFC-8860DN - Can't Connect to Scanner.


I have Brother MFC-8860DN multi-function printer/fax/scanner.  It broke, was under warranty, and Brother sent out a replacement.  

New one works fine, but when I try to scan, it says it cannot connect to the scanner, giving this error message:

"MFC-8860DN USB cannot be found.   Please make sure device is ON and interface cable is properly connected to computer.  (CC027)"

I've uninstalled and reinstalled all latest drivers.  It works fine on a different machine (but I need it on this one!)  All other functions (fax, copy, etc. work fine).

One thing I've noticed is after uninstalling there are numerous registry entries remaning for the machine.  Some cannot be manually deleted.  

Running Windows XP on a Gateway machine
1 Solution
☠ MASQ ☠Commented:
To uninstall  run this utility to remove the PnP entries from the registry
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now