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Brother MFC-8860DN - Can't Connect to Scanner.

Posted on 2007-04-03
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Last Modified: 2013-12-27
Hi.

I have Brother MFC-8860DN multi-function printer/fax/scanner.  It broke, was under warranty, and Brother sent out a replacement.  

New one works fine, but when I try to scan, it says it cannot connect to the scanner, giving this error message:

"MFC-8860DN USB cannot be found.   Please make sure device is ON and interface cable is properly connected to computer.  (CC027)"


I've uninstalled and reinstalled all latest drivers.  It works fine on a different machine (but I need it on this one!)  All other functions (fax, copy, etc. work fine).

One thing I've noticed is after uninstalling there are numerous registry entries remaning for the machine.  Some cannot be manually deleted.  

Running Windows XP on a Gateway machine
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Question by:wolfecontemporary
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☠ MASQ ☠ earned 250 total points
ID: 18845524
To uninstall  run this utility to remove the PnP entries from the registry
http://tinyurl.com/24m23j
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