Brother MFC-8860DN - Can't Connect to Scanner.

Hi.

I have Brother MFC-8860DN multi-function printer/fax/scanner.  It broke, was under warranty, and Brother sent out a replacement.  

New one works fine, but when I try to scan, it says it cannot connect to the scanner, giving this error message:

"MFC-8860DN USB cannot be found.   Please make sure device is ON and interface cable is properly connected to computer.  (CC027)"


I've uninstalled and reinstalled all latest drivers.  It works fine on a different machine (but I need it on this one!)  All other functions (fax, copy, etc. work fine).

One thing I've noticed is after uninstalling there are numerous registry entries remaning for the machine.  Some cannot be manually deleted.  

Running Windows XP on a Gateway machine
wolfecontemporaryAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

☠ MASQ ☠Commented:
To uninstall  run this utility to remove the PnP entries from the registry
http://tinyurl.com/24m23j
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Peripherals

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.