?
Solved

Brother MFC-8860DN - Can't Connect to Scanner.

Posted on 2007-04-03
1
Medium Priority
?
6,493 Views
Last Modified: 2013-12-27
Hi.

I have Brother MFC-8860DN multi-function printer/fax/scanner.  It broke, was under warranty, and Brother sent out a replacement.  

New one works fine, but when I try to scan, it says it cannot connect to the scanner, giving this error message:

"MFC-8860DN USB cannot be found.   Please make sure device is ON and interface cable is properly connected to computer.  (CC027)"


I've uninstalled and reinstalled all latest drivers.  It works fine on a different machine (but I need it on this one!)  All other functions (fax, copy, etc. work fine).

One thing I've noticed is after uninstalling there are numerous registry entries remaning for the machine.  Some cannot be manually deleted.  

Running Windows XP on a Gateway machine
0
Comment
Question by:wolfecontemporary
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 63

Accepted Solution

by:
☠ MASQ ☠ earned 1000 total points
ID: 18845524
To uninstall  run this utility to remove the PnP entries from the registry
http://tinyurl.com/24m23j
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
This seems to be a very common error related to the Samsung printer driver. First, this is the error we're talking about: Log: System Type: Error Event: 7000 Agent Time: 3:37:24 am 22-Apr-09 Event Time: 6:07:24 pm 21-Apr-09 UTC Source: Se…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question