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Problem with outlook 2003 - blank addresses when sending out an email

Posted on 2007-04-03
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Last Modified: 2008-01-09
I have a strange problem with one of my users using outlook 2003.
For some reason (sometimes and not all the time) when she send out an email (either reply, forward or new) the correct email address and name show up fine in the "TO" and "CC" fields. But after sending the email out she checks her sent folder and see that some messages have blank entry in the "TO" and "CC" fields. Sometimes the names and addresses get replaced by ";".
From exchange 2003 logs, I can see that the emails went out fine. Also the local users receive these emails fine.
So what is the issue with outlook (or exchange) that leaves the "TO" field blank.
Even from OWA, the sent folder shows the blank fields.
Any idea what is going on?
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Question by:andy98
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7 Comments
 
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Expert Comment

by:MCPJoe
ID: 18846165
does the user have the ability to send mail on behalf of any other user, or are all of these messages to and from her own mailbox?  
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Author Comment

by:andy98
ID: 18846311
All from her mailbox. Started to show up only the last few days. First started with outside users but today it happened when she sent an email to an internal user.
The email was received fine by the other user but it shows blank "TO" when she checks the sent folder.
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Expert Comment

by:MCPJoe
ID: 18846356
I would probably increase the diagnostic logging on the server for the private IS and watch for any errors.  Also, how big is your info store?  Just curious, I've seen some odd corruption happen with large info stores.  Did you check the user account properties, and make sure there is nothing weird on her account.
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Author Comment

by:andy98
ID: 18846499
So you think it is a problem with the server not outlook?
The store is less than 7 GB (exchange 2003) and her mailbox is about 1 GB.
She is the only user experincing this problem.
Her account properties look fine and have not changed anyhting.
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MCPJoe earned 500 total points
ID: 18846663
If OWA show the same problem and if she logs onto another PC and still have the same problem, then its got to be on the server.  Or at least something with her account.  
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