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Thanks to war1 for the solution. &nbsp;It was renaming the normal.dot file that did the trick. &nbsp;In terms of the preciding suggestionsI had all updates, versions were the same, and turning off Word as the editor did in fact eliminate the error.
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Thanks to war1 for the solution.  It was renaming the normal.dot file that did the trick.  In terms of the preciding suggestionsI had all updates, versions were the same, and turning off Word as the editor did in fact eliminate the error.

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When creating an email or replying to one, the Word editor will often crash with a &quot;MS Word has encountered a problem and needs to close&quot; message. &nbsp;It offers to recover lost work (which fails). &nbsp;Reinstalling Outlook and Office (from the drive, it didn't ask for the CDs) didn't work.<br />
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In conjunction with this error, when opening or creating an email we sometimes get the Word message &quot;Changes were made to the normal document template, would you like to open it now&quot;. &nbsp;Sane message after application re-installs.<br />
<br />
This is a new error that we can't associate with introduction of any software or hardware. &nbsp; &nbsp;We'd like to continue using Word as the editor. &nbsp;<br />
<br />
Windows XP Pro, Outlook / Office 2003, Navisited hosted Microsoft exchange, IBM X40 laptop. &nbsp; <br />
<br />
Thank you.<br />
<br />

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When creating an email or replying to one, the Word editor will often crash with a "MS Word has encountered a problem and needs to close" message.  It offers to recover lost work (which fails).  Reinstalling Outlook and Office (from the drive, it didn't ask for the CDs) didn't work.

In conjunction with this error, when opening or creating an email we sometimes get the Word message "Changes were made to the normal document template, would you like to open it now".  Sane message after application re-installs.

This is a new error that we can't associate with introduction of any software or hardware.    We'd like to continue using Word as the editor.  

Windows XP Pro, Outlook / Office 2003, Navisited hosted Microsoft exchange, IBM X40 laptop.   

Thank you.



Word editor crashes MS Outlook emails

Microsoft applications include a variety of software programs, including development and digital authoring programs (Expression and Media Center), educational programs, Internet software, including Essentials, Skype and the Live family, anti-virus, productivity applications and suites like Office, Excel, Word, Outlook, Access and PowerPoint, video games and server applications such as Exchange, SharePoint, IIS and Virtual Server.

Microsoft Applications

Microsoft Word is a commercial document editing program that is part of the Microsoft Office suite. It features numerous text-editing tools for creating richly formatted documents, along with tools for the use of macros in Word documents. Word's native file formats are denoted either by a .doc or .docx file extension. Plugins permitting the Windows versions of Word to read and write formats it does not natively support, such as the OpenDocument format (ODF) are available. Word can import and display images in common bitmap formats such as JPG and GIF. It can also be used to create and display simple line-art.

Microsoft Word

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.