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Word editor crashes MS Outlook emails

Posted on 2007-04-03
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Last Modified: 2012-05-05
When creating an email or replying to one, the Word editor will often crash with a "MS Word has encountered a problem and needs to close" message.  It offers to recover lost work (which fails).  Reinstalling Outlook and Office (from the drive, it didn't ask for the CDs) didn't work.

In conjunction with this error, when opening or creating an email we sometimes get the Word message "Changes were made to the normal document template, would you like to open it now".  Sane message after application re-installs.

This is a new error that we can't associate with introduction of any software or hardware.    We'd like to continue using Word as the editor.  

Windows XP Pro, Outlook / Office 2003, Navisited hosted Microsoft exchange, IBM X40 laptop.  

Thank you.

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Question by:atabibian
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war1 earned 250 total points
ID: 18846197
skbohler,

If you have not done so, please confirm that if you disable MS Word as editor, the error messages no longer occurs.

Are you using same versions of Outlook and MS Word.  If you use Outlook 2003 and MS Word 2002, the incompatibility will cause the problem.  Make sure all versions are the same.

Make sure you have the latest updates for your version of Outlook and Word.  Office 2003 is up to service pack 2 and hotfixes.

If no joy, do a search for and rename normal.dot file.  This is a MS Word template file and can cause problems with MS Word.

If no joy, Create a new Outlook profile. Your old one is corrupt.
http://www.outlook-tips.net/howto/profile.htm
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Author Comment

by:atabibian
ID: 18847673
Thanks to war1 for the solution.  It was renaming the normal.dot file that did the trick.  In terms of the preciding suggestionsI had all updates, versions were the same, and turning off Word as the editor did in fact eliminate the error.
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