Word editor crashes MS Outlook emails
Posted on 2007-04-03
When creating an email or replying to one, the Word editor will often crash with a "MS Word has encountered a problem and needs to close" message. It offers to recover lost work (which fails). Reinstalling Outlook and Office (from the drive, it didn't ask for the CDs) didn't work.
In conjunction with this error, when opening or creating an email we sometimes get the Word message "Changes were made to the normal document template, would you like to open it now". Sane message after application re-installs.
This is a new error that we can't associate with introduction of any software or hardware. We'd like to continue using Word as the editor.
Windows XP Pro, Outlook / Office 2003, Navisited hosted Microsoft exchange, IBM X40 laptop.