VPN or RWW on SBS 2003 to resolve remote printing problem

Posted on 2007-04-03
Medium Priority
Last Modified: 2013-11-21
We have a server in one city, with QB and other data stored on it. In the other city, they connect via TS, to run QB, but can not print to their local printers. There is no hardware VPN. I asked a question before about setting up a VPN and ran Rmote Connection setup, but did not get prompt for setup diskette, did I miss something.
I see other posts about Remote Web Workplace, is this an alternative solution to our remote printing problem? If so, we would need where to get some instructions on setting this up.
Question by:Harold
  • 2
LVL 78

Accepted Solution

Rob Williams earned 750 total points
ID: 18846651
Remote Web Workplace will allow you to print locally from QuickBooks. One catch, QuickBooks does not like long printer names when doing so. It prefers names, much like DOS did; 15 characters or less and no spaces, so you may have to rename your printer or create an additional share with a short name.
Don't forget to change the default printer is pointing to within the application.

If you have not been able to get basic printing working from other apps such as Word, which doesn't care about the printer name length have a look at the following:

To set up printing with remote desktop (and/or RWW):
-On the users workstation when they start the remote desktop connection client, click the options button, and then go to the local resources tab. Check the box for printers and save.
-the drivers for the printer have to be installed on the computer to which you are connecting, assuming they are not native to the operating system. Do not install the printer on the computer to which you are connecting but rather; on the "server" computer, open printers and faxes, on the menu bar go to file, server properties, add, and point to the diver .inf file. You will have to download the drivers first to a temporary folder. If you do this remotely, you should log off and back on before trying to print
-if still having problems, again on the computer to which you are connecting, go to printers and faxes, on the menu bar go to file, server properties, ports. Look at the port type. If it is a Dot4, you will need to use the following Microsoft fix: http://support.microsoft.com/default.aspx?scid=kb;en-us;q302361
-if it is an option, often connecting the printer to another local computer and sharing it, then connecting to the share rather than having it attached locally, often resolves the problem. If you are using a VPN client this is not always possible, due to routing issues.
-if you are using a USB printer, though it usually works (some multi-function units do not), Microsoft does not officially support USB printing through remote desktop sessions. Vista is supposed to resolve this, though it doesn't help you now.
-avoid PCL6 drivers with terminal services
-Microsoft has released an updated version of the Remote desktop Connection (ver 6) which should be more compatible with USB printers. Certainly offers more USB options, assuming these are compatible with existing O/S's.
LVL 78

Expert Comment

by:Rob Williams
ID: 18970213
Thanks hdoolittle,
Cheers !

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