Outlook 2003 exchange duplicate calendar issue
Hi - on behalf of one of my clients who has told me to do whatever to rectify the issue!!
Scenario in place:
SBS2003 SP1, Exchange SP2 - 2 desktops in Office and 2 laptops that VPN in. All machines XP SP2 running Office 2003 Pro SP2. Fully patched with windows updates and Microsoft office updates Post SP2
Issue:
A little difficut to describe the scenario but bear with me. There are two instances of Calendar within Outlook and therefore the PA and MD are constantly writing to both (by mistake). The main Calendar in the Folder List should be the default one and not have the option to be deleted. But if I right click the calendar file it does give me the option to delete it.
The second calendar is a sub directory of Contacts. So if I click Folder List within Outlook and expand Contacts, there is an instance of Calendar there. If I right click this one, the delete option is geyed out which gives the impression that is the default instance and has sonmehow moved under the contacts folder.
I have removed and rejoined the machine from the domain, I have deleted the Offline folder and exchange account and re-added them back in but once the mailbox resynchronises with Exchange server, both instances are back in again. I have not deleted the profile because if I have to, I will have to delete the profile on all 4 machines as they all see this configuration.
When I go for the option "Remove from my calendars" this has no effect. The MD just wants one instance of the calendar so there is no second guessing whether he or his PA is writing to the correct one or not. The main calendar on the root of the Folder list should be the one that syncs with his PDA using Windows Mobile 5
If anyone has any thoughts on how to make the root calendar have the correct properties and remove the calendar under the Contacts sub folder I would be very grateful as this has been going on for 2 months now. There are all away on Easter so I can delete profiles comopletely on all machines if I have to but I have a feeling that this maybe eminating from exchange but I don't know where to look to delete the rogue calendar instance!
Thanks for reading
Regards
Robin
Scenario in place:
SBS2003 SP1, Exchange SP2 - 2 desktops in Office and 2 laptops that VPN in. All machines XP SP2 running Office 2003 Pro SP2. Fully patched with windows updates and Microsoft office updates Post SP2
Issue:
A little difficut to describe the scenario but bear with me. There are two instances of Calendar within Outlook and therefore the PA and MD are constantly writing to both (by mistake). The main Calendar in the Folder List should be the default one and not have the option to be deleted. But if I right click the calendar file it does give me the option to delete it.
The second calendar is a sub directory of Contacts. So if I click Folder List within Outlook and expand Contacts, there is an instance of Calendar there. If I right click this one, the delete option is geyed out which gives the impression that is the default instance and has sonmehow moved under the contacts folder.
I have removed and rejoined the machine from the domain, I have deleted the Offline folder and exchange account and re-added them back in but once the mailbox resynchronises with Exchange server, both instances are back in again. I have not deleted the profile because if I have to, I will have to delete the profile on all 4 machines as they all see this configuration.
When I go for the option "Remove from my calendars" this has no effect. The MD just wants one instance of the calendar so there is no second guessing whether he or his PA is writing to the correct one or not. The main calendar on the root of the Folder list should be the one that syncs with his PDA using Windows Mobile 5
If anyone has any thoughts on how to make the root calendar have the correct properties and remove the calendar under the Contacts sub folder I would be very grateful as this has been going on for 2 months now. There are all away on Easter so I can delete profiles comopletely on all machines if I have to but I have a feeling that this maybe eminating from exchange but I don't know where to look to delete the rogue calendar instance!
Thanks for reading
Regards
Robin
czcdct
Check Outlook Web Access. If the folder is there then there is no point doing anything with the MAPI profile and Outlook. I suspect you will see it there and will be able to right click and delete the folder from there.
ASKER
Hi czcdct - Many thnbaks for your reply. In OWA, whenI right click the calendar on the root - again it gives me the option to delete it. When i right click the calender under Contacts, the menu offers me, Update Folder, Open, New Folder.
It seems that the one under the tree of Contacts is the "default" one and then one on the root (default location) is an incorrect one as I DO have the optioon to delete it.
Robin
It seems that the one under the tree of Contacts is the "default" one and then one on the root (default location) is an incorrect one as I DO have the optioon to delete it.
Robin
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
busbar
Mauch appreciated for such a comprehensive answer.
I will use exmerge and export the mail, delete the mailbox and then recreate next Wednesday as that is the next available time that I have.
I have made the registry change and once tested and resolved I will award the points to you.
Kind Regards
Robin
Mauch appreciated for such a comprehensive answer.
I will use exmerge and export the mail, delete the mailbox and then recreate next Wednesday as that is the next available time that I have.
I have made the registry change and once tested and resolved I will award the points to you.
Kind Regards
Robin
no problem robin
hope that my answer will fix ur issue
hope that my answer will fix ur issue
ASKER
Hi Busbar
I've downloaded exmerge and read as much as I can understand - can I run this pass you:
Do I install exmerge n the server or on a workstation? How does exmerge pick up the mailbox that I want to extract? Once done - I dlete the mailbox right? Thn do i recreate the mailbox and leave it empty for mailmerge to put all the data back in? When importing the data back in how do I leave out the calendar that appears under contacts so its not re-imported back in? Do you want me to delete the .ost cache that has been saved on his and his PA's machine?
Sorry for the simple questions but first time i'm using exmerge - i dnt have a test server to work with and this is a live production server with a 4Gb mailbox. No doubt I will have to re-associate his PDA with his mailbox and rsyncronise with activesync
Kind Regards
Robin
I've downloaded exmerge and read as much as I can understand - can I run this pass you:
Do I install exmerge n the server or on a workstation? How does exmerge pick up the mailbox that I want to extract? Once done - I dlete the mailbox right? Thn do i recreate the mailbox and leave it empty for mailmerge to put all the data back in? When importing the data back in how do I leave out the calendar that appears under contacts so its not re-imported back in? Do you want me to delete the .ost cache that has been saved on his and his PA's machine?
Sorry for the simple questions but first time i'm using exmerge - i dnt have a test server to work with and this is a live production server with a 4Gb mailbox. No doubt I will have to re-associate his PDA with his mailbox and rsyncronise with activesync
Kind Regards
Robin
you have to install exmerge on the exchange server.
once you are using the exmerge wizard you will be able to select your designated mailbox that you want to extract.
for ther other steps u r correct.
for the OST file it is beteer to delete it or you will get an error that indicates that outlook works in the safe mode.
if you have question, shoot , i am all yours robin.
once you are using the exmerge wizard you will be able to select your designated mailbox that you want to extract.
for ther other steps u r correct.
for the OST file it is beteer to delete it or you will get an error that indicates that outlook works in the safe mode.
if you have question, shoot , i am all yours robin.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
>>czcdct
from where you found that exmerge shouldnot be installed on the Exchange server, and that it requires MAPI profile?
Exmerge doesn't need outlook to work @ all
from where you found that exmerge shouldnot be installed on the Exchange server, and that it requires MAPI profile?
Exmerge doesn't need outlook to work @ all
ASKER
Thanks busbar and czcdct
The 2Gb limit on ExMerge was helpful and busbar's registry change on the REPL-GUID was excellent
many thanks guys as all the work has now been completed and I have learned more yet again from pro's like you.
The 2Gb limit on ExMerge was helpful and busbar's registry change on the REPL-GUID was excellent
many thanks guys as all the work has now been completed and I have learned more yet again from pro's like you.
RobKanj
you always welcome, no need to thank us
Regards,
Mahmoud
you always welcome, no need to thank us
Regards,
Mahmoud