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Citrix PS 4.0 Printing Issues

Posted on 2007-04-03
Medium Priority
Last Modified: 2013-11-21
First off here is our setup. Please note that I am a Citrix novice.
2 PS4 servers running on W2K3
~60 clients connecting across 1.5 T1 links (5 Sites)
Printers setup using a single policy for all IPs and Explicit Users
~40 Printers across 10 Print servers (some of which are users machines with shared printers) across all sites- variety of printers HP, Lexmark, Dell, etc. all laser printers of some kind.

A few users don't get all printers mapped, not sure why nor how to troubleshoot it. It might be related to the MetaFrame Event errors in the event viewer Event ID 1114 Could not add printer connection to printer (\\CANADAWHS2\CANQC1), for user (petnav).  Error condition is: (The RPC server is unavailable.). This printer and user vary.

Another issue we are seeing is very slow print speeds, esp to the printers shared out from users machines. It appears that we need to possibly invest in a universal print driver solution.

To note we went with Citrix policy for printers because using the connect client printer options in TS users resulted in the list of printers in our app to be so large it was more than confusing to our users. We really want 1 single printer list for all users that reliably shows up, however would be best to set it up.
Question by:osgis
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LVL 37

Expert Comment

by:Carl Webster
ID: 18847774
1.  Setup a UPD policy
2.  Use UPD only
3.  Do not use native drivers
4.  Map only the users default printer
5.  Delete all printers from the Citrix servers

Let's start with that and see where that gets you.

Webster, CCIA

Author Comment

ID: 18848027
Thanks for the info, I will try it tomorrow. The only thing I can't do is map only the users default printers as each user will print to a number of printers throughout the day so I do need to have all 40 some printers available.

I am assuming that I should set the policy to only use the UPD, how would I handle the Lexmark or Dell printers? Will the UPD work for those?
LVL 37

Expert Comment

by:Carl Webster
ID: 18848085
I have not had any issues with BASIC printing functionality of any Lexmark/Dell printerwith the UPD.

So the users have multiple printers installed locally?

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Author Comment

ID: 18848098
No, we have migrated from a Unix based ERP to a Windows based ERP and all the printers are for various functions within the ERP (invoices, packing slips, etc) at each of our locations.
LVL 37

Expert Comment

by:Carl Webster
ID: 18848107
Not understanding your setup completely, you may need to take a look at session printers.


Author Comment

ID: 18848141
It's the same as I listed above. In our old system the Unix based ERP printed directly to printers via UNC path, obviously this isn't possible in Windows, so we installed all needed printers on each Citrix box and then used policies to connect each client to the printers.
LVL 37

Accepted Solution

Carl Webster earned 2000 total points
ID: 18853167

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