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Smart Card Logon Problems

Posted on 2007-04-03
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Last Modified: 2012-06-21
Hi,

having problems with setting up smart card login for windows pc's. In the test lab i have one windows 2003 domain controler running certificate services. And one Windows XP Pro, SP2 pc with an omni-key smart card reader and a Gemplus smart card. I have configured the card with a login certificate and pin, but when i put the card into the reader at the login screen, i get the error message "the card supplied requires drivers that are not present on this system. Please try another card." i have tried various cards and get the same error.

All the GemPlus components i can find are installed on the XP pc.

Any help very much appreciated....

Thanks,
Denis
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Question by:DenisCooper
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6 Comments
 
LVL 63

Expert Comment

by:☠ MASQ ☠
ID: 18847256
Have you run the SmartDiag utility from the Gemplus site?
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LVL 7

Author Comment

by:DenisCooper
ID: 18848940
yes...this is the report it generates...

--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
--------------                                                    --------------
--------------   Gemplus SmartDiag v2.1 Report                    --------------
--------------                                                    --------------
--------------   2007-04-04 08:38:13                              --------------
--------------                                                    --------------
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------



--------------------------------------------------------------------------------
--- Application Components -----------------------------------------------------




--------------------------------------------------------------------------------
--- Computer Information -------------------------------------------------------

OS Name: Microsoft Windows XP
Version: 5.1.2600 Service Pack 2
System Name: DENISCOMPUTER
Locale: United Kingdom



--------------------------------------------------------------------------------
--- Accessible Smart Card Readers-----------------------------------------------

Reader Name: OMNIKEY CardMan 3x21 0
Icon: OK/None
Vendor: OMNIKEY
Type: USB Device
Maximum Data Rate: 412903
Model: CardMan 3x21
Version: 1.1 build 1
Message: The reader is available for use.

    Smart Card Name: [Unregistered Card]
    Icon: OK/None
    ATR: 3B A7 00 40 18 80 65 A2 09 01 03 52
    Protocol(s) Supported: T=0
    Convention: Direct
    Optimal Bit Duration: 372 clock cycles (default)
    Programming Voltage: Vpp is not electrically connected.
    Extra Guardtime N: 0 (default)
    Work Waiting Time (T=0): 23040 clock cycles max.
    Message: The card is available for use.
             The card is currently powered and is used in share mode by at least one other application.



--------------------------------------------------------------------------------
--- System Folder --------------------------------------------------------------

Component Name: Resource Manager
Icon: OK/None
Language: English (United States)
File Name: scardsvr.exe
File Version: 5.1.2600.2180
Provider: Microsoft
Message: The smart card service is available for use.


Component Name: Driver Library
Icon: OK/None
SMCLib.sys File Version: 5.1.2600.0
Provider: Microsoft
Message: The driver library is available for use.


Component Name: Smart Card Database
Icon: OK/None
Provider: Microsoft
Message: Select a smart card in the database to view its description.

    Smart Card Registration Entry: [Unregistered Card]
    Icon: OK/None
    ATR: 3B A7 00 40 18 80 65 A2 09 01 03 52
    ATR Mask: FF FF FF FF FF FF FF FF FF FF FF FF

    Smart Card Registration Entry: GemSAFE Smart Card (16K)
    Icon: OK/None
    Crypto Provider: Gemplus GemSAFE Card CSP
    ATR: 3B A7 00 40 00 80 65 A2 09 00 00 00
    ATR Mask: FF FF FF FF 00 FF FF FF FF 00 00 00

    Smart Card Registration Entry: GemSAFE Smart Card (8K)
    Icon: OK/None
    Crypto Provider: Gemplus GemSAFE Card CSP
    ATR: 3B A7 00 40 00 80 65 A2 08 00 00 00
    ATR Mask: FF FF FF FF 00 FF FF FF FF 00 00 00

    Smart Card Registration Entry: GXPPro-R3.x FIPS
    Icon: OK/None
    Crypto Provider: Gemplus GemSAFE Card CSP
    ATR: 3B 6B 00 00 80 65 B0 83 00 00 00 83 00 90 00
    ATR Mask: FF FF FF FF FF FF FF FF 00 00 00 FF FF FF FF

    Smart Card Registration Entry: GXPPro-R3.x FIPS PTS
    Icon: OK/None
    Crypto Provider: Gemplus GemSAFE Card CSP
    ATR: 3B 7B 00 00 00 80 65 B0 83 00 00 00 83 00 90 00
    ATR Mask: FF FF 00 FF FF FF FF FF FF 00 00 00 FF FF FF FF

    Smart Card Registration Entry: GXPPro-R3.x MPCOS
    Icon: OK/None
    Crypto Provider: Gemplus GemSAFE Card CSP
    ATR: 3B 6A 00 00 80 65 A2 00 00 00 00 72 D6 00
    ATR Mask: FF FF FF FF FF FF FF 00 00 00 00 FF FF 00

    Smart Card Registration Entry: GXPPro-R3.x MPCOS PTS
    Icon: OK/None
    Crypto Provider: Gemplus GemSAFE Card CSP
    ATR: 3B 7A 00 00 00 80 65 A2 00 00 00 00 72 D6 00
    ATR Mask: FF FF 00 FF FF FF FF FF 00 00 00 00 FF FF 00

    Smart Card Registration Entry: GXPPro-R3.x MPCOS PTS T=1
    Icon: OK/None
    Crypto Provider: Gemplus GemSAFE Card CSP
    ATR: 3B FA 00 00 00 81 31 20 43 80 65 A2 00 00 00 00 72 D6 00 00
    ATR Mask: FF FF 00 FF FF FF FF FF FF FF FF FF 00 00 00 00 FF FF 00 00

    Smart Card Registration Entry: GXPPro-R3.x MPCOS T=1
    Icon: OK/None
    Crypto Provider: Gemplus GemSAFE Card CSP
    ATR: 3B EA 00 00 81 31 20 43 80 65 A2 00 00 00 00 72 D6 00 00
    ATR Mask: FF FF FF FF FF FF FF FF FF FF FF 00 00 00 00 FF FF 00 00

    Smart Card Registration Entry: GXPPro-R3.x STD
    Icon: OK/None
    Crypto Provider: Gemplus GemSAFE Card CSP
    ATR: 3B 6D 00 00 80 31 80 65 B0 83 00 00 00 83 00 90 00
    ATR Mask: FF FF FF FF FF FF FF FF FF FF 00 00 00 FF FF FF FF

    Smart Card Registration Entry: GXPPRo-R3.x STD PTS
    Icon: OK/None
    Crypto Provider: Gemplus GemSAFE Card CSP
    ATR: 3B 7D 00 00 00 80 31 80 65 B0 83 00 00 00 83 00 90 00
    ATR Mask: FF FF 00 FF FF FF FF FF FF FF FF 00 00 00 FF FF FF FF

    Smart Card Registration Entry: GXPPro-R3.x STD PTS T=1
    Icon: OK/None
    Crypto Provider: Gemplus GemSAFE Card CSP
    ATR: 3B FD 00 00 00 81 31 20 43 80 31 80 65 B0 83 00 00 00 83 00 90 00 00
    ATR Mask: FF FF 00 FF FF FF FF FF FF FF FF FF FF FF FF 00 00 00 FF FF FF 00 00

    Smart Card Registration Entry: GXPPro-R3.x STD T=1
    Icon: OK/None
    Crypto Provider: Gemplus GemSAFE Card CSP
    ATR: 3B ED 00 00 81 31 20 43 80 31 80 65 B0 83 00 00 00 83 00 90 00 00
    ATR Mask: FF FF FF FF FF FF FF FF FF FF FF FF FF FF 00 00 00 FF FF FF 00 00

    Smart Card Registration Entry: Schlumberger Cryptoflex 4K
    Icon: OK/None
    Primary Provider: E8 E2 B7 19
    Crypto Provider: Schlumberger Cryptographic Service Provider
    ATR: 3B E2 00 00 40 20 49 00
    ATR Mask: FF FF FF FF FF FF FF 00

    Smart Card Registration Entry: Schlumberger Cryptoflex 8K
    Icon: OK/None
    Primary Provider: E8 E2 B7 19
    Crypto Provider: Schlumberger Cryptographic Service Provider
    ATR: 3B 85 40 20 68 01 01 00 00
    ATR Mask: FF FF FF FF FF FF FF 00 00

    Smart Card Registration Entry: Schlumberger Cryptoflex 8K v2
    Icon: OK/None
    Primary Provider: E8 E2 B7 19
    Crypto Provider: Schlumberger Cryptographic Service Provider
    ATR: 3B 95 15 40 00 68 01 02 00 00
    ATR Mask: FF FF FF FF 00 FF FF FF 00 00

    Smart Card Registration Entry: Schlumberger Cryptoflex ActivCard
    Icon: OK/None
    Primary Provider: E8 E2 B7 19
    Crypto Provider: Schlumberger Cryptographic Service Provider
    ATR: 3B 05 68 01 01 02 05
    ATR Mask: FF FF FF FF FF FF FF

    Smart Card Registration Entry: Schlumberger Cryptoflex e-gate
    Icon: OK/None
    Primary Provider: E8 E2 B7 19
    Crypto Provider: Schlumberger Cryptographic Service Provider
    ATR: 3B 95 00 40 FF 62 01 01 00 00
    ATR Mask: FF FF 00 FF FF FF FF FF 00 00

    Smart Card Registration Entry: Schlumberger Cyberflex Access 16K
    Icon: OK/None
    Primary Provider: E8 E2 B7 19
    Crypto Provider: Schlumberger Cryptographic Service Provider
    ATR: 3B 16 94 81 10 06 01 00 00
    ATR Mask: FF FF FF FF FF FF FF 00 00

    Smart Card Registration Entry: Schlumberger Cyberflex Access Campus
    Icon: OK/None
    Primary Provider: E8 E2 B7 19
    Crypto Provider: Schlumberger Cryptographic Service Provider
    ATR: 3B 23 00 35 13 80
    ATR Mask: FF FF FF FF FF FF

    Smart Card Registration Entry: Siemens SICRYPT Base CSP V2
    Icon: OK/None
    Primary Provider: 01 11 0F A8 F8 D1 D0 11 B5 C5 00 A0 24 29 7E D9
    Crypto Provider: Infineon SICRYPT Base Smart Card CSP
    ATR: 3B 80 00 00 00 00 00 00 00 5C 50 43 53 80 00 00 D2 76 00 00 38 00 00 00
    ATR Mask: FF 80 00 00 00 00 00 00 FF FF FF FF FF 80 00 00 FF FF FF FF FF 00 00 00


Component Name: Setup Information Database
Icon: OK/None
Message: Select a setup information file in the database to view its description.

    Inf File Entry: oem10.inf
    Icon: OK/None
    Source Disk Name: CardMan PC/SC Driver Disk
    Provider: OMNIKEY
    Driver Name: cxbu0wdm.sys
    Driver Name: cxbu0wdm.vxd
    Driver Version: 07/11/2006, 1.1.1.3
    Signature: $CHICAGO$
    Message: The driver to which the setup information file refers can be found in the appropriate directory.
             This usually means that the computer detected a compatible reader and has completed the installation.

    Inf File Entry: oem11.inf
    Icon: OK/None
    Source Disk Name: Installation Disc for USB Smart Card Reader
    Provider: Gemplus
    Driver Name: gr433s.sys
    Driver Version: 10/15/2001, 1.2.0.3
    Signature: $CHICAGO$
    Message: The driver to which the setup information file refers cannot be found in the appropriate directory.
             This usually means that the computer needs to detect a compatible reader to complete the installation.

    Inf File Entry: oem12.inf
    Icon: OK/None
    Source Disk Name: PC-CARD Smart Card Reader Installation Disk
    Provider: Gemplus
    Driver Name: gempcc.sys
    Driver Version: 01/06/2004, 2.1.10.1
    Signature: $Windows NT$
    Message: The driver to which the setup information file refers cannot be found in the appropriate directory.
             This usually means that the computer needs to detect a compatible reader to complete the installation.

    Inf File Entry: oem13.inf
    Icon: OK/None
    Source Disk Name: Serial Smart Card Reader Installation Disk
    Provider: Gemplus
    Driver Name: gemser.sys
    Driver Version: 06/25/2003, 2.6.1.0
    Signature: $Windows NT$
    Message: The driver to which the setup information file refers cannot be found in the appropriate directory.
             This usually means that the computer needs to detect a compatible reader to complete the installation.

    Inf File Entry: oem14.inf
    Icon: OK/None
    Source Disk Name: Installation Disc for Gemplus USB Smart Card readers
    Provider: Gemplus
    Driver Name: gemusb.sys
    Driver Version: 12/04/2001, 2.1.0.0
    Signature: $CHICAGO$
    Message: The driver to which the setup information file refers cannot be found in the appropriate directory.
             This usually means that the computer needs to detect a compatible reader to complete the installation.

    Inf File Entry: oem15.inf
    Icon: OK/None
    Source Disk Name: Installation Disc for USB Key Smart Card Reader
    Provider: Gemplus
    Driver Name: gkeyusb.sys
    Driver Version: 12/11/2002, 1.0.0.7
    Signature: $Windows NT$
    Message: The driver to which the setup information file refers cannot be found in the appropriate directory.
             This usually means that the computer needs to detect a compatible reader to complete the installation.

    Inf File Entry: oem16.inf
    Icon: OK/None
    Source Disk Name: Installation Disk for GemPC Card Smart Card Reader
    Provider: Gemplus
    Driver Name: gpccard.sys
    Driver Version: 09/14/2004, 2.0.0.4
    Signature: $CHICAGO$
    Message: The driver to which the setup information file refers cannot be found in the appropriate directory.
             This usually means that the computer needs to detect a compatible reader to complete the installation.

    Inf File Entry: oem17.inf
    Icon: OK/None
    Source Disk Name: Installation Disc for GemPC Pinpad USB Smart Card Reader
    Provider: Gemplus
    Inf Filename: gpinpad.inf
    Driver Name: gpinpad.sys
    Driver Version: 02/02/2006, 3.8.0.0
    Signature: $CHICAGO$
    Message: The driver to which the setup information file refers cannot be found in the appropriate directory.
             This usually means that the computer needs to detect a compatible reader to complete the installation.

    Inf File Entry: oem18.inf
    Icon: OK/None
    Source Disk Name: Installation Disc for Gem e-Seal USB Token
    Provider: Gemplus
    Driver Name: gsealgx4.sys
    Driver Version: 07/12/2005, 1.0.0.0
    Signature: $Windows NT$
    Message: The driver to which the setup information file refers cannot be found in the appropriate directory.
             This usually means that the computer needs to detect a compatible reader to complete the installation.

    Inf File Entry: oem19.inf
    Icon: OK/None
    Source Disk Name: Installation Disc for USB Smart Card Reader
    Provider: Gemplus
    Inf Filename: gtwinusb.inf
    Driver Name: gtwinusb.sys
    Driver Version: 06/28/2004, 1.0.0.11
    Signature: $CHICAGO$
    Message: The driver to which the setup information file refers cannot be found in the appropriate directory.
             This usually means that the computer needs to detect a compatible reader to complete the installation.

    Inf File Entry: oem20.inf
    Icon: OK/None
    Source Disk Name: Installation Disk for SERIAL Smart Card Reader
    Provider: Gemplus
    Driver Name: gtwinser.sys
    Driver Version: 01/10/2003, 1.0.2.2
    Signature: $Windows NT$
    Message: The driver to which the setup information file refers cannot be found in the appropriate directory.
             This usually means that the computer needs to detect a compatible reader to complete the installation.

    Inf File Entry: oem21.inf
    Icon: OK/None
    Source Disk Name: Installation Disc for GemPC Express
    Provider: Gemplus
    Inf Filename: gempcexp.inf
    Driver Name: gempcexp.sys
    Driver Version: 03/01/2006, 1.0.0.1
    Signature: $Windows NT$
    Message: The driver to which the setup information file refers cannot be found in the appropriate directory.
             This usually means that the computer needs to detect a compatible reader to complete the installation.

    Inf File Entry: oem22.inf
    Icon: OK/None
    Source Disk Name: Gemplus PC-CARD Smart Card Reader Installation Disk
    Provider: Gemplus
    Inf Filename: gempcc.inf
    Driver Name: gempcc.sys
    Catalog Filename: gempccnt.cat
    Driver Version: 02/02/2001, 2.0.0.0
    Signature: $Windows NT$
    Message: The driver to which the setup information file refers cannot be found in the appropriate directory.
             This usually means that the computer needs to detect a compatible reader to complete the installation.

    Inf File Entry: oem23.inf
    Icon: OK/None
    Source Disk Name: Installation Disc for USB Smart Card Reader
    Provider: Gemplus
    Inf Filename: gtwinusb.inf
    Driver Name: gtwinusb.sys
    Driver Version: 10/04/2002, 1.0.0.4
    Signature: $CHICAGO$
    Message: The driver to which the setup information file refers cannot be found in the appropriate directory.
             This usually means that the computer needs to detect a compatible reader to complete the installation.

    Inf File Entry: oem24.inf
    Icon: OK/None
    Source Disk Name: CardMan PC/SC Driver Disk
    Provider: OMNIKEY AG
    Driver Name: cxbu0wdm.sys
    Driver Name: cxbu0wdm.vxd
    Driver Version: 10/11/2004, 1.1.0.24
    Signature: $CHICAGO$
    Message: The driver to which the setup information file refers can be found in the appropriate directory.
             This usually means that the computer detected a compatible reader and has completed the installation.

    Inf File Entry: oem25.inf
    Icon: OK/None
    Source Disk Name: Serial Smart Card Reader Installation Disk
    Provider: Gemplus
    Driver Name: gempc413.sys
    Driver Version: 11/07/2001, 1.0.4
    Signature: $Windows NT$
    Message: The driver to which the setup information file refers cannot be found in the appropriate directory.
             This usually means that the computer needs to detect a compatible reader to complete the installation.

    Inf File Entry: oem26.inf
    Icon: OK/None
    Source Disk Name: Installation Disk for Serial/PCCard Reader
    Provider: Gemplus
    Driver Name: gtwinser.sys
    Driver Version: 03/05/2004, 1.0.5.9
    Signature: $Windows NT$
    Message: The driver to which the setup information file refers cannot be found in the appropriate directory.
             This usually means that the computer needs to detect a compatible reader to complete the installation.

    Inf File Entry: smartcrd.inf
    Icon: OK/None
    Provider: Microsoft
    Driver Version: 07/01/2001, 5.1.2600.2180
    Signature: $Windows NT$
    Device: American Express GCR435
    Device: BULL SmarTLP3
    Device: COMPAQ GCR410P
    Device: GEMPLUS GPR400
    Device: GEMPLUS GCR410P
    Device: GEMPLUS GemPC430
    Device: HP ProtectTools
    Device: Litronic 220
    Device: Schlumberger Reflex 20
    Device: Schlumberger Reflex 30
    Device: Schlumberger Reflex 72
    Device: Schlumberger Reflex Lite
    Device: SCM Microsystems SCR120
    Device: SCM Microsystems SCR200
    Device: SCM Microsystems SCR300
    Device: SCM Microsystems SCR111
    Device: Systemneeds External
    Device: Omnikey AG CardMan 2020
    Device: Omnikey AG CardMan 6020
    Device: Omnikey AG CardMan 4000
    Device: Omnikey AG CardMan 2010
    Message: This setup information file is provided by Microsoft with this version of Windows.
             It lists the smart card readers that are supported natively by the operating system.


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LVL 63

Accepted Solution

by:
☠ MASQ ☠ earned 1500 total points
ID: 18849194
Can yuo try a custom install for the reader?  Clearly some of the oem*.inf files don't seem to have installed.  Have a search of oem*.inf files on the XP PC & check that the files related to generic USB readers are actually there.
Sometimes you get a whole bundle of oem*.inf files that don't install correctly because other manufacturers are using the same file names (nVidia for example use oem20-25 for their sound card drivers).

Also check your Gemplus library files are 5.125xx or later if you didn't download them from the website.

Despite the OmniKey box being natively supported does it have any drivers of it's own?
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LVL 7

Author Comment

by:DenisCooper
ID: 18854391
thanks...

i have installed the card reader drivers from the omnikey website - but no change.

can't find the gemplus library files to download - can you provide with a link - i would like to make sure i have the latest ones...
0
 
LVL 7

Author Comment

by:DenisCooper
ID: 18883749
thanks for your help with this. I managed to find the latest gemplus libraries - installed them and now everything working as it should.
0
 
LVL 63

Expert Comment

by:☠ MASQ ☠
ID: 18883871
Good news - sorry I lost you for a while there.
Thanks
M :o)
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