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exchange 2000 server, smtp service not working or restarting properly.

Posted on 2007-04-03
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Last Modified: 2010-08-05
windows 2000 sbs server, exchange 200 server
latest services packs.

hi, i think theres a problem with my smtp service starting properly.
the info stores mount properly, and the outlook connects to the ,mailbox ok, but the mail is not coming in, and the outbound mail is still in th outbox
i tried it on the server outlook [admin profile] as well, and outlook opens properly, only no new mail and mail sits in outbox.

in services:
service mngr., shows the smtp service 'started' and 'automatic'
i restared the 'iis admin services', and it restarted alot of others and the smtp is one [iis admin is a dependecy service] it seemed to work fine.
but when i try to restart the smtp on its own it takes awhile and then gives me an error 1053...cannot start the service.
i think this happened after a chkdsk, is there a way to possibly replace the file for the smtp service?
thanks
m
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Question by:MarcHelfand
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Expert Comment

by:Sembee
ID: 18847639
What else is on the machine?
If the machine did a check disk then you may have a problem with the machine that is not restricted to Exchange.
How old is the machine? If the hard disks are more than 2 years old and they have done a chkdsk then I would be suspicious of potential problems with the disks.

Simon.
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Author Comment

by:MarcHelfand
ID: 18847823
well theres trend micro scanmail & virusscan , and the rest of the sbs suite, ftp, iis, im also running a ddns called tzo.com so the mail is coming into the rtr properly, but the smtp service is not runing properly.
is there a awy to reinstall the exchange 2000 'dirty' over itself, and then reinstall the sp3 for exchange 2000?
m
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Author Comment

by:MarcHelfand
ID: 18847830
im also getting event id 429 in the event log.
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Expert Comment

by:Sembee
ID: 18850110
You can reinstall Exchange 2000 and then the service pack and roll up on top if you like. That can often fix problems.

However SMTP is not actually part of Exchange, it is part of Windows, specifically IIS. You cannot remove IIS from an Exchange server and reinstall it and expect Exchange to continue to work. Doing that loses the connection between Exchange and IIS SMTP.

The official instructions on how to reinstall IIS on an Exchange server are here:
http://support.microsoft.com/default.aspx?kbid=320202

Another option you could try is to remove the AV software and then reboot the machine. AV will often put hooks in IIS and can cause problems.

Simon.
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Author Comment

by:MarcHelfand
ID: 18850155
can this reinstall be done 'dirty' over the existing, so as to try to simply replace all the possible bad files, etc..
im removing the treand miocro csm suite
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Expert Comment

by:Sembee
ID: 18850246
Reinstall of IIS cannot be done on top of the existing installation because there are no resinstall options. You have to remove it, reboot the machine and then reinstall it.

The following has worked for me in the past... but I will make no guarantees that it will work for you.

- Stop and disable the Exchange services
- Remove IIS and reboot.
- Reinstall IIS and reboot.
- change the Exchange services to Automatic but do NOT start them.
- reinstall Exchange, service pack and roll up.
- reboot the server.

Simon.
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Author Comment

by:MarcHelfand
ID: 18850346
do i remove and reinstall iis via the add/remove , 'small business server' options
and reinstall exchange right from the dvd over itself...
correct
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Accepted Solution

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Sembee earned 250 total points
ID: 18850484
IIS will be removed using Windows Components in add/remove programs.
The reinstall of Exchange will probably need to be done through the SBS setup - I haven't seen an SBS 2000 machine for a while so cannot recall what the options are.

Simon.
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Author Comment

by:MarcHelfand
ID: 18855320
thanks simon!
i ended up reinstalling the sbs, and patching up, and relinking the mdbdata folder and user mailboxes [i used another drive]
thanks for the advise and guidance
m
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