Solved

cannot recertify certifier id

Posted on 2007-04-03
7
3,369 Views
Last Modified: 2013-12-18
I am trying to recertify an expired certifier id on a lotus domino server. i can select the id, renew the expire date, but when i apply the change a get an error: "The following error occurred while trying to update the certificates stored in the Certifier ID with those from the directory on the server you selected

Entry not fund in index

Do you wish to continue without updating the Certfier ID

Any suggestions
0
Comment
Question by:makrum
7 Comments
 
LVL 63

Expert Comment

by:SysExpert
ID: 18848365
1) You should be using the Server that is the Admin server for that user or ID.

2) You should be recertifying it via the Lotus Admin client Locally.

If you are doing this for a user, the ID should not be in use, the same for a server. You need to do it on a copy that is not in use while it is being certified.

I hope this helps !
0
 
LVL 18

Expert Comment

by:marilyng
ID: 18854789
It would seem that the certifier ID that you are using is not in your domino directory.   Check the public directory under certifiers, and make sure the one that you are using is listed.  If it is not, either use one that is listed, or you need to add the certifier ID, and paste the public key for that ID into the new entry.

If you don't grab the right, current certifier, you will get this error.
0
 

Author Comment

by:makrum
ID: 18893408
ok. i didnt get a chance to try either solution. the problem s worse now. when a user tries to connect he gets the error: "Entry not found in index". and when i check the server events i see the following:
username/department/Gov from host 10.1.1.100 failed to authenticate: Your public key was not found in the name and address book.
Error locating a Domino Directory entry for certifier /OU=deprartment/O=Gov: Entry not found in index

this means than nobody can use lotus right know. any ideas
0
Gigs: Get Your Project Delivered by an Expert

Select from freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely and get projects done right.

 
LVL 18

Expert Comment

by:marilyng
ID: 18894372
>>Error locating a Domino Directory entry for certifier /OU=deprartment/O=Gov: Entry not found in index<<

Again, the certifier is not listed in your public address book.  It must be there.  So you either have to create the entry in the public address book,  or create a new certifier ID for: /OU=department/O=Gov, and then recertify all the users who use that OU.

You should have a cert.id sitting on the server in the Notes\data directory,

Could you verify that the certifier /OU=department/O=Gov is not listed in any address book?
0
 

Author Comment

by:makrum
ID: 18894534
ok marilyng. i'm not that into lotus yet. how exactly do i verify that the certifier is not listed in any address book and how do i create the entry in the address book. because even the administrator can't connect to the server. of course if there were a way it would mean a lot. and suppose this doesn't help and i have to create a new certifier id and recertify the users from that OU. what happens to their data?
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 19154191
PAQed with points refunded (300)

Computer101
EE Admin
0

Featured Post

Live: Real-Time Solutions, Start Here

Receive instant 1:1 support from technology experts, using our real-time conversation and whiteboard interface. Your first 5 minutes are always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

For Desktop Techs: How to retain a user's Notes configuration data when swapping out the end user's computer. (Assuming that you are not upgrading to a completely different version of Notes client) All you need to do is: 1) install Notes o…
For users on the Lotus Notes 8 Standard client, this article provides information on checking the Java Heap size and adjusting it to half of your system RAM in attempt to get the Lotus Notes 8.x Standard client to run faster.  I've had to exercise t…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Although Jacob Bernoulli (1654-1705) has been credited as the creator of "Binomial Distribution Table", Gottfried Leibniz (1646-1716) did his dissertation on the subject in 1666; Leibniz you may recall is the co-inventor of "Calculus" and beat Isaac…

774 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question