IExplorer referencing memory error

We run Microsoft XP. I am trying to use a program on DCPDS that needs J Initiatior 1.3.1.26 and GSView4.3. I am able to use the software on other user accounts but one of my users recieves the following error message:

iexplore.exe-Application Error
The instruction at '0x77ec2941' referenced memory at '0x00000010.'  The memory could not be "read".

Can someone tell me what I need to do to make it so this user doesn't receive this error message anymore.
Thank you

HasiSoldatAsked:
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sciuriwareCommented:
This is an internal error in IE.
Hard to fix it for Microsoft, as you got no sources and they're not in JAVA.

Could you try to use FireFox 2.0?

;JOOP!
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HasiSoldatAuthor Commented:
I was able to solve the problem by, first disabling third party browser extensions then i resetted her IE settings, then deleted all her temporary files including the index.dat file and finally I reinstalled IExplorer and everything worked. This was a combination of the solution for "Error Msg. Internet Explorer" and "Application Error on Internet Explorer."

Thanks for the great database. This was a problem Soldiers and civilians all over Germany were having and now we can fix the problem.
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Mayank SAssociate Director - Product EngineeringCommented:
>> finally I reinstalled IExplorer

That was the main crack.
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sciuriwareCommented:
IE, again ..........................
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Computer101Commented:
PAQed with points refunded (500)

Computer101
EE Admin
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