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Exchange 2007, Offline address book problem

Posted on 2007-04-04
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Last Modified: 2012-05-05
We have recently upgraded to exchange 2007, and everythin was working just fine. Then i noticed that some users was not in the Offline address book. So i created a new OAB in exchange 2007, and made that one the default OAB. Removed the old OAB and after that my clients cant download a new OAB.

I have moved all replicas from the exchange 2003 server to 2007, and removed the routing group connectors between the servers, since all users are running on the new exchange2007 server.

All clients use outlook 2003 sp2, i get this error message on the client:
13:10:13 Offlineaddressbook for Microsoft Exchange
13:10:13       0X8004010F

Any suggestions?
I have tried to rebuild it, but to no use
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Question by:mcsallad
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18 Comments
 
LVL 104

Expert Comment

by:Sembee
ID: 18850380
That error message means that they cannot find the folder.

Did you replicate the system folders from Exchange 2003 server?
Have you changed what server is generating the OAB?

Simon.
0
 
LVL 4

Author Comment

by:mcsallad
ID: 18850637
Hi,

Yes I have replicated all system folders from the old exchange server.
And OAB is generated from the exchange 2007 server.

I checked the public folder instances and they had all been moved
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LVL 104

Expert Comment

by:Sembee
ID: 18853505
Do the offline address book folders actually have any content in them?

Simon.
0
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LVL 4

Author Comment

by:mcsallad
ID: 18856995
Yes, if u mean this folder?
It contains 4 other folders with uid names
C:\Program Files\Microsoft\Exchange Server\ExchangeOAB
0
 
LVL 104

Expert Comment

by:Sembee
ID: 18876108
No, I meant actual content, not folders.
If you use the command

get-publicfolderstatistics

You will see a list of the folders and item count. The item count should not be 0.

Simon.
0
 
LVL 4

Author Comment

by:mcsallad
ID: 18896657
This is the result:

Name                                     ItemCount                                                       LastAccessTime
----                                     ---------                                                       --------------
EX:/o=TOR/ou=Exchange Administrative Gro 1                                                          2007-04-12 02:00:00
up (FYDIBOHF23SPDLT)
EX:/o=TOR/ou=Exchange Administrative Gro 0                                                          2007-04-12 02:00:00
up (FYDIBOHF23SPDLT)
globalevents                             0                                                          2007-04-11 16:46:26
internal                                 0                                                          2007-04-11 16:46:26
OAB Version 2                            386                                                        2007-04-12 02:58:25
OAB Version 3a                           386                                                        2007-04-12 02:58:25
OAB Version 4                            12                                                         2007-04-12 02:58:25
OWAScratchPad{487E9CD9-168E-4D54-A57F-57 0                                                          2007-04-11 16:46:26
2147059645}
StoreEvents{487E9CD9-168E-4D54-A57F-5721 0                                                          2007-04-11 16:46:26
47059645}
/o=TOR/cn=addrlists/cn=oabs/cn=Default O 0                                                          2007-04-12 02:00:00
ffline Address List
controls                                 0                                                          2007-04-02 08:15:02
Default                                  0                                                          2007-04-11 16:46:26
EX:/o=TOR/ou=First Administrative Group  145                                                        2007-04-12 02:00:00
EX:/o=TOR/ou=First Administrative Group  0                                                          2007-04-12 02:00:00
exchangeV1                               401                                                        2007-04-11 16:46:26
exchweb                                  0                                                          2007-04-02 08:15:02
globalevents                             0                                                          2007-04-02 08:15:02
globalevents                             0                                                          2007-04-02 08:15:02
globalevents                             0                                                          2007-04-02 08:15:02
globalevents                             0                                                          2007-04-02 08:15:02
img                                      0                                                          2007-04-02 08:15:02
internal                                 0                                                          2007-04-02 08:15:02
internal                                 0                                                          2007-04-02 08:15:02
internal                                 0                                                          2007-04-02 08:15:02
internal                                 0                                                          2007-04-02 08:15:02
microsoft                                0                                                          2007-04-11 16:46:26
OWAScratchPad{5BEE926A-062E-400C-87DC-33 0                                                          2007-04-02 08:15:01
900D96822B}
OWAScratchPad{85CE7459-3657-49FC-BAA0-DE 0                                                          2007-04-02 08:15:01
807646B101}
OWAScratchPad{8F7928A7-FA39-4159-8F4D-2C 0                                                          2007-04-02 08:15:01
D39C489423}
schema-root                              0                                                          2007-04-11 16:46:26
Schema                                   0                                                          2007-04-02 08:15:01
StoreEvents{2620B8A2-311F-4102-8721-C134 0                                                          2007-04-02 08:15:01
866D6765}
StoreEvents{5BEE926A-062E-400C-87DC-3390 0                                                          2007-04-02 08:15:01
0D96822B}
StoreEvents{85CE7459-3657-49FC-BAA0-DE80 0                                                          2007-04-02 08:15:01
7646B101}
StoreEvents{8F7928A7-FA39-4159-8F4D-2CD3 0                                                          2007-04-02 08:15:01
9C489423}
views                                    0                                                          2007-04-02 08:15:02
Internet Newsgroups                      0                                                          2007-04-12 10:33:02

0
 
LVL 104

Expert Comment

by:Sembee
ID: 18902366
This is the key section:

OAB Version 2       386       2007-04-12 02:58:25
OAB Version 3a     386       2007-04-12 02:58:25
OAB Version 4       12         2007-04-12 02:58:25

OAB Version 4 is always smaller as they changed the format.

When you created the OAB, how exactly did you do it?
I wouldn't be surprised if it isn't attached to the store correctly, but it depends what you did.

Simon.
0
 
LVL 4

Author Comment

by:mcsallad
ID: 18903898
Ok, i did like this:

When i had installed the exchange 2007 server, it was working fine, but i noticed that some users didnt show up in the OAB. So i tried to create a completely new one, and made that the default OAB, but the clients still downloaded the old OAB that came from exchange 2003. So i deleted the old OAB and created a completely new one with the same name as the old OAB.

After that no one could download the OAB
0
 
LVL 104

Expert Comment

by:Sembee
ID: 18906483
What exactly did you do to create the OAB?
Did you run a command on the Exchange 2007 server in Powershell, did you create it on E2003 and migrate it across?
I haven't seen this on E2007 yet, but E2003 what you are describing is an issue where the newly created OAB isn't associated to any storage group and the clients cannot find it.

Simon.
0
 
LVL 4

Author Comment

by:mcsallad
ID: 18907153
I created it with the exchange management console, under organisation container, mailbox
Just right click and choose "create new offline address book"

And the guide wants to know what server is responsible, i picked the exchange 2007 as responsible server. I also checked the box that said "include the default global address list"

Feels like the clients tries to get a hold of the old OAB but cant, and doesnt accept the new OAB. I have tried with a completely new user also, but same problem there.. so its server side for sure
0
 
LVL 104

Expert Comment

by:Sembee
ID: 18908528
Which distribution methods have you got enabled?

Simon.
0
 
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Author Comment

by:mcsallad
ID: 18910387
All of the distribution methods available. including public folders
0
 
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Author Comment

by:mcsallad
ID: 18941902
Hrm, still having this problem, no more ideas?
0
 
LVL 104

Expert Comment

by:Sembee
ID: 18942090
At this time no.
You are not the only person with this problem, there are at least five questions active on this site alone with the issue. However I haven't seen it myself, so am a little in the dark with it.

I do know that Microsoft have noticed it is an issue and I understand there is content (msexchangeteam blog post I expect) in preparation. However I do not know when it will be published.

Simon.
0
 
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Author Comment

by:mcsallad
ID: 18942152
Ok, thx for the answer, i will keep an eye out for those posts

Thanks
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LVL 104

Accepted Solution

by:
Sembee earned 500 total points
ID: 18942827
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LVL 4

Author Comment

by:mcsallad
ID: 18942878
Ah, great i will check it out and see if i can get it working with that information
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