Blackberry Desktop Activation
Posted on 2007-04-04
We received 5 Blackberry's yesterday but i have had some problems with getting them activated. We use BES and i have been assured that everybody is set up on the server (Our servers are not local and i am not able to make any changes to the servers, and getting a response from our server team takes many days) 3 of the Blackberry's activated just fine, i installed the desktop software, connected the blackberry and it completed its activation immediately.
I have a Nextel 7100i that i installed all the Blackberry desktop software and connected it up, but i was unable to to send and receive email on our corporate email, if i looked at the service books, the email address and everything was in there, i was able to go online and make calls, but it wasnt connected to email. The wireless activation (which we dont use) dissapeared from the home screen, making me think activation was successful, but still no luck. Eventually out of the blue, about a couple of hours later it just starts activating and now it is working fine.
I have 1 more 7100i that i tried activating this morning, but i seem to be in the same situation. I installed all the software, connected it to the PC, the wireless activation disappeared, but i have no connectivity to email.
Can anybody give me any ideas on why this one is not activating immediately and others did? Any help would be greatly appreciated.