Blackberry Desktop Activation

Posted on 2007-04-04
Last Modified: 2007-12-19
We received 5 Blackberry's yesterday but i have had some problems with getting them activated. We use BES and i have been assured that everybody is set up on the server (Our servers are not local and i am not able to make any changes to the servers, and getting a response from our server team takes many days) 3 of the Blackberry's activated just fine, i installed the desktop software, connected the blackberry and it completed its activation immediately.

I have a Nextel 7100i that i installed all the Blackberry desktop software and connected it up, but i was unable to to send and receive email on our corporate email, if i looked at the service books, the email address and everything was in there, i was able to go online and make calls, but it wasnt connected to email. The wireless activation (which we dont use) dissapeared from the home screen, making me think activation was successful, but still no luck. Eventually out of the blue, about a couple of hours later it just starts activating and now it is working fine.

I have 1 more 7100i that i tried activating this morning, but i seem to be in the same situation. I installed all the software, connected it to the PC, the wireless activation disappeared, but i have no connectivity to email.

Can anybody give me any ideas on why this one is not activating immediately and others did? Any help would be greatly appreciated.
Question by:dgiles79
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
LVL 63

Expert Comment

ID: 18851241
1) Nextel requires that you have NXTL in upper case next to the battery gauge.

If not, you can not use all the services and it will not fully activate.

You need to get access to the BB monitor or ask the server team to see if it is activating ( not initializing )

It may just kick in when you get good enough reception.

I hope this helps !

Author Comment

ID: 18851290
I have NXTL in the upper right part of the screen. I will try and reach the server team and see if i can get some information.

Is it possible that this may just be normal, that sometimes it just takes a while for activation to go through?
LVL 63

Expert Comment

ID: 18851625
You should at least be getting an activation message on the BB device and a percentage.

It can take  a couple of hours to complete depending on reception and service book size.

I hope this helps !
[Live Webinar] The Cloud Skills Gap

As Cloud technologies come of age, business leaders grapple with the impact it has on their team's skills and the gap associated with the use of a cloud platform.

Join experts from 451 Research and Concerto Cloud Services on July 27th where we will examine fact and fiction.


Author Comment

ID: 18851834
I wasn't getting any percentage, but i figured out what it was. The users i had problems with were ones that had their email being delivered to a local personal folder instead of the server mailbox. As soon as i switched their email to be delivered to the server mailbox and regenerated encryption keys, the activation percentage started and it was successful.

Thanks for your help though SysExpert.
LVL 63

Expert Comment

ID: 18853070
That is definitely required, since the BES server forwards the mail from the inbox on the Server.

Glad you got this resolved !


Accepted Solution

Computer101 earned 0 total points
ID: 19301239
PAQed with points refunded (500)

EE Admin

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The latest Citrix Receiver has been released (May 2010) and is finally available for BlackBerry devices, version 1.0. Once installed, BB users can access Citrix applications from their device, on any* mobile network or WiFi connection. This is cu…
Have you ever wondered if there is a way to get a message delivery receipt without interrogating the BlackBerry log files or using the Resource Kit tools? It is possible using this tip: When troubleshooting whether a BlackBerry is receiving email…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

624 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question