Problem with Windows 2000 Pro after Windows hot fix

I'm trying to help someone remotely with a Windows 2000 Pro computer and I don't have a Windows 2000 computer to look at. Thier computer was fine until they installed some Windows updates. After installing the updates they can't access network resources such as email, the Internet and a line of business application. They can ping other network devices on the network but they are unable to ping this computer from other computers on the network. The computer is receiving DHCP data from the DHCP server. They have restarted the computer twice since the install. Since Windows 2000 Pro does use restore points I asked them to look in control panel but they can't tell what the last update installed would have been because they don't have dates associated. Does anyone know how to get this computer back in working order?
bornhuskerAsked:
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SysExpertCommented:
There are logs showing the isntall dates and all the $uninstall directories in the WINNT or Windows directory

I hope this helps !
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SysExpertCommented:
The logs are also listed in the above directory.

SOrt by date.

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bornhuskerAuthor Commented:
I was able to uninstall the patch that caused the problem (KB925909) but I'm still having the same problem. This computer can ping any network resource or any pingable Internet resource by name or IP but can't open or use any network program (Internet, Outlook, etc.). The other nodes on the network can't ping the computer having the problem. I thought perhaps the personal firewall (Symantec Client Security) was blocking access but ever since the patch was installed SCS will not open.

Any ideas?
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SysExpertCommented:
DO a repair install over the system, unless you have a system state backup that is recent.

Other option is to check the Symantec site fo rknown issue with that specific MS patch.

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