Solved

Problem with Windows 2000 Pro after Windows hot fix

Posted on 2007-04-04
4
171 Views
Last Modified: 2008-01-09
I'm trying to help someone remotely with a Windows 2000 Pro computer and I don't have a Windows 2000 computer to look at. Thier computer was fine until they installed some Windows updates. After installing the updates they can't access network resources such as email, the Internet and a line of business application. They can ping other network devices on the network but they are unable to ping this computer from other computers on the network. The computer is receiving DHCP data from the DHCP server. They have restarted the computer twice since the install. Since Windows 2000 Pro does use restore points I asked them to look in control panel but they can't tell what the last update installed would have been because they don't have dates associated. Does anyone know how to get this computer back in working order?
0
Comment
Question by:bornhusker
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 63

Expert Comment

by:SysExpert
ID: 18851200
There are logs showing the isntall dates and all the $uninstall directories in the WINNT or Windows directory

I hope this helps !
0
 
LVL 63

Expert Comment

by:SysExpert
ID: 18851206
The logs are also listed in the above directory.

SOrt by date.

0
 

Author Comment

by:bornhusker
ID: 18851677
I was able to uninstall the patch that caused the problem (KB925909) but I'm still having the same problem. This computer can ping any network resource or any pingable Internet resource by name or IP but can't open or use any network program (Internet, Outlook, etc.). The other nodes on the network can't ping the computer having the problem. I thought perhaps the personal firewall (Symantec Client Security) was blocking access but ever since the patch was installed SCS will not open.

Any ideas?
0
 
LVL 63

Accepted Solution

by:
SysExpert earned 500 total points
ID: 18854896
DO a repair install over the system, unless you have a system state backup that is recent.

Other option is to check the Symantec site fo rknown issue with that specific MS patch.

0

Featured Post

Enroll in June's Course of the Month

June’s Course of the Month is now available! Experts Exchange’s Premium Members, Team Accounts, and Qualified Experts have access to a complimentary course each month as part of their membership—an extra way to sharpen your skills and increase training.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
There is a lot to be said for protecting yourself and your accounts with 2 factor authentication.  I found to my own chagrin, that there is a big downside as well.
There's a multitude of different network monitoring solutions out there, and you're probably wondering what makes NetCrunch so special. It's completely agentless, but does let you create an agent, if you desire. It offers powerful scalability …
In this brief tutorial Pawel from AdRem Software explains how you can quickly find out which services are running on your network, or what are the IP addresses of servers responsible for each service. Software used is freeware NetCrunch Tools (https…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question