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Cannot access few sites from my home computer!!

Posted on 2007-04-04
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Last Modified: 2013-12-08
I am facing quite strange behaviour when I try to access below sites from my home computer. I can access most other sites though!!  I am using IE 7.0 and Windows XP SP2.
In security settings, I have clicked "Reset all zones to default level"
I have no sites in blocked in Restricted Sites!!

http://officelive.microsoft.com/
http://www.ee-stuff.com/
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Question by:Jignesh Thar
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Expert Comment

by:war1
ID: 18851782
jigneshthar,

1. Clear your DNS cache.  Go to Start > Run and type CMD
and hit OK.
At the command prompt, type ipconfig /flushDNS
and hit OK.

2. Clear your cache.  Go to Tools > Internet Options > General tab.  Under Temporary Internet Files, click "Delete Files" button. Also click "Delete Cookies" button. Click OK.

3. If no joy, check if your PC is blocking the site.  Do a search for HOSTS file and open it with an editor like Notepad. Delete any line that has the blocked site in it.

HOSTS file is located in
Windows XP      =      C:\WINDOWS\SYSTEM32\DRIVERS\ETC
Windows 2K     =     C:\WINNT\SYSTEM32\DRIVERS\ETC
Win 98/ME     =     C:\WINDOWS

It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

4. If you are using Internet Explorer, check if the site is restricted or blocked.  Go to Tools > Internet Options > Security. Hightlight Restricted Sites and see if the blocked site is located there.

Also under Content tab > Content Advisor, check if the site is restricted there. Remove it.

5. Check if antispyware, antivirus, or firewall is blocking the website.
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Author Comment

by:Jignesh Thar
ID: 18851967
Thanks a lot war1. I went through each of five points and now I can access http://officelive.microsoft.com/ but http://www.ee-stuff.com/ is still elusive to me!!
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Expert Comment

by:war1
ID: 18853043
Some websites are designed specifically for IE6.  Spoof the site by tweaking your user-agent.
http://enhanceie.com/useragent.aspx
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Author Comment

by:Jignesh Thar
ID: 18853138
I installed "User Agent String Utility" and tried opening http://www.ee-stuff.com/ from this window.
But I still get "Internet Explorer cannot display the webpage" error.
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LVL 97

Expert Comment

by:war1
ID: 18853489
1. An addon could be interfering. Disable Addons.  Go to Tools > Add-on Manager, and uncheck the addons.

2. Reset IE settings.  Go to Tools > Internet Options > Advanced.  Click on "Reset" button. Click OK. Close all browsers. Reboot the computer.

3. Check if a program running in the background is interfering with Internet Explorer. Temporarily disable antivirus, firewall, antispyware, ad-blocker, popup blocker, and all Norton programs.

4. Uninstall and reinstall IE7. Make sure you have the latest updates.
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Author Comment

by:Jignesh Thar
ID: 18855550
Ok. I would try this re-install but I wanted a little more elegant solution then performing the re-install.
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Author Comment

by:Jignesh Thar
ID: 18855553
I disabled all add-ons, reset all options and disabled antivirus, firewall, pop-up blocker, etc, but still cannot access. :-(
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Accepted Solution

by:
war1 earned 500 total points
ID: 18872455
jiqneshthoar,

Are you able to reach the websites with IE6?  Try using Firefox to access the websites.
http://www.getfirefox.com
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LVL 7

Author Comment

by:Jignesh Thar
ID: 18872902
Thanks War1 - I would try this and post another question if I cannot work this out. I am sure you can help me understand why ie7 sometimes just cannot access few sites!! Thanks for your help!!
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