[2 days left] What’s wrong with your cloud strategy? Learn why multicloud solutions matter with Nimble Storage.Register Now

x
?
Solved

HP LJ 4300 operating at 1/2 speed - paper sensor??

Posted on 2007-04-04
7
Medium Priority
?
549 Views
Last Modified: 2013-12-15
HP LJ 4300 - printing half speed.  All tray's are set to standard, and all paper types are defined as follows:

Tray 1 Type any size any
Tray 2 Type any size Legal
Tray 3 Type any size Legal

When I pull tray 3 out and back in, display tells me it is aut-sensing paper. But tray 2 does not do that.  I suspect the paper sensor for tray 2 is not operating correctly, but I want to rull out anything else first.

This unit operates at 1/2 speed when certain settings tell it, in effect, "slow down . . .we're not sure what we are dealing with here."  But if all settings and the paper in the trays are standard,  does that mean sensor problems??  I guess I am looking at a way to definitivey determine this.

Thanks
0
Comment
Question by:Mixmangle
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 27

Expert Comment

by:michko
ID: 18852709
0
 
LVL 27

Expert Comment

by:michko
ID: 18852724
Woops, my bad.  Glossed over "set to standard" in your post.  Will do some research and see if I can come up with something else.
0
 
LVL 2

Author Comment

by:Mixmangle
ID: 18852920
Thanks.  I just seems like "1/2 speed with all paper settings normal = bad sensor" is a lousy way to diagnose something.  You would think that a printer with a 45 PPM output would actually test all the sensors and give you that in a diagnosis.  But I just don;t see that
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 27

Expert Comment

by:michko
ID: 18852964
Hey, real quick - you have a serial number on that?  I couldn't find anything else, so I went to HP's chat with a tech service, and they want the s/n before they'll "troubleshoot" the issue with me.
0
 
LVL 27

Accepted Solution

by:
michko earned 2000 total points
ID: 18853086
Bah, what a waste.  Chat is nothing but level 1 support, and you're already past the scripted answers.

The only other possibility I can see is:
pickup rollers - replace them (starting with tray 2) and see if it helps.

If you need, here's the parts breakdown from HP for tray 2:
http://h20141.www2.hp.com/hpparts/SearchDiagram.asp?mscssid=1XJV91NB90UM9N60W72HL2X853490B66

You're probably right, sounds like the sensor and I can't really see anything else it would be.
0
 
LVL 2

Author Comment

by:Mixmangle
ID: 18853324
You know, I really appreciate you doing some additional head-scratching for me. I'll let you know when I investigate further.  

Thanks
0
 
LVL 2

Author Comment

by:Mixmangle
ID: 18867249
Turns out that all the settings were corrdct. but tray 2 flag would not engage because of a small piece of plastic in the works. We found it during dis-assembly.

Point of Interest . . . .  The Standard/Custom setting I was used to seeing on the configuration print out came back after the machine was cleaned out and the piece removed.  So, even though the settings looked right on the trays . . .the fact that they were not showing up on the configuration page was this printer's way of telling me something was not quite right!

Once the plastic was removed, the machine ramped up to it's 44PPM like normal . . . .and the tray custom/standard setting showed up again on the config page!
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
This article shows how to get a list of available printers for display in a drop-down list, and then to use the selected printer to print an Access report or a Word document filled with Access data, using different syntax as needed for working with …
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …
Suggested Courses

649 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question