• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 2078
  • Last Modified:

Arcserve Netware NWagent 11.1 agent and E3123 Failed to login to TSA errors

We have 6 servers with the NWagent on them, version 11.1. All are working fine except for one.
We recently upgraded one of our servers to Netware 6.5 and applied the agent.
Now when I try to run a backup job this server gives the following error. All other servers are running the same agent and OS and do not have the error.

E3123 Failed to login to TSA on Server gwia, fffdffd7

I cannot see a difference between this server and the other servers that would cause this, except this server is running GWIA and Webaccess agents.
2 Solutions
The fffdffd7 is a NetWare SMS error code. Check the user name and password and also the version of the TSA NLMs.

Here is an explanation from Novell.
It's also possible that when you set up the new backup job (you did set up a new backup job, right?) you didn't use the correct user ID or password in the job.  Even if you used the right user ID, it's really easy for it not to work with ARCserve, if you don't use typeful contextful notation.

For example, instead of "arcuser" put "cn=arcuser.o=myorg"

It may even want the leading dot: ".cn=arcuser.o=myorg" - I don't recall offhand.

(I used "arcuser" assuming you followed "best practices" and set up a backup user and aren't using "admin.")
Forced accept.

EE Admin
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now