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Files cause Microsoft Word 2000 to shut down

Posted on 2007-04-04
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Last Modified: 2010-05-19
We have a couple of machines that are running Office 2000 on Windows XP, and the users have complained that they have trouble opening certain documents with Word. They're documents composed in Word, proper format, and it doesn't fail on all Word documents. However, the documents were created by another user with Word 2003, and the users with 2000 have never been able to open them. When I try to get them to open, I get the standard "Microsoft Word has encountered a problem and needs to close window." Playing around with the files, I've noticed that it seems as if files around 30kb in size or more are the ones that won't open, while anything 25kb or less will open no problem, though they were all written with 2003. I can't seem to find a fix or update for this, and I've browsed Microsoft's website for answers, but came up empty handed. Does anyone know if this is a known issue?
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Question by:SysAdmin06
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10 Comments
 
LVL 13

Expert Comment

by:haim96
ID: 18853929
try to open the files in word 2003 and save them to word 2000.
i'm not sure about word 2003 native format and how it support backward...
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LVL 18

Expert Comment

by:p912s
ID: 18854441
A mentioned by haim96 try saving as 97-2003 *.doc format.

Also, are there feautes used in the documents created in Word 2003 that weren't available in Word 2000? If so you should see an error when saving to the older format.
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LVL 18

Expert Comment

by:p912s
ID: 18854444
>>feautes
Ok that was suppose to be features...
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Author Comment

by:SysAdmin06
ID: 18857817
I have Office 2003 installed on my computer, so I also put 2000 on as well. I opened 2000, and opened the problem files with ease. I guess it's not Office 2000 that's causing the problem. I uninstalled Word on the users' computer, and reinstalled hoping that would fix the problem, but still no luck. Any other ideas?
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LVL 18

Expert Comment

by:p912s
ID: 18859132
Did you try a repair install of Office on the problem workstation?

Also, what about patches/updates?
  Office Update Site
  http://office.microsoft.com/en-us/downloads/maincatalog.aspx
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Author Comment

by:SysAdmin06
ID: 18982206
Sorry about the response time on this. I've been hit by several emergency situations, along with some scheduled system upgrades and overhauls that have been eating up my time. I'm going to try to get back to this problem by the end of this week. Thanks for hanging in there.
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Accepted Solution

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SysAdmin06 earned 0 total points
ID: 19024020
Well, I've finally gotten back to this problem, and I tried repairing and looking for updates (I found two that actually seemed promising, and installed those), but still had no luck. This problem was taking too much time and effort for the end result, so we just bought a copy of Office 2003. The user was one of the few in our office still using 2000 anyway. I uninstalled 2000, installed 2003, and the user was able to open any document on the network.
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LVL 13

Expert Comment

by:haim96
ID: 19024707
great... now all you need to do is delete or split ....

:)

cheers.
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