Files cause Microsoft Word 2000 to shut down
Posted on 2007-04-04
We have a couple of machines that are running Office 2000 on Windows XP, and the users have complained that they have trouble opening certain documents with Word. They're documents composed in Word, proper format, and it doesn't fail on all Word documents. However, the documents were created by another user with Word 2003, and the users with 2000 have never been able to open them. When I try to get them to open, I get the standard "Microsoft Word has encountered a problem and needs to close window." Playing around with the files, I've noticed that it seems as if files around 30kb in size or more are the ones that won't open, while anything 25kb or less will open no problem, though they were all written with 2003. I can't seem to find a fix or update for this, and I've browsed Microsoft's website for answers, but came up empty handed. Does anyone know if this is a known issue?