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SBS 2003 one user account cannot send internet email

Posted on 2007-04-04
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Last Modified: 2010-04-20
SBS 2003 one user account cannot send internet email. He can send internal. But He cannot send external.  Does not work thru outlook 2003 or web access. Only this one account
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Question by:lenlayton
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Expert Comment

by:Jay_Jay70
ID: 18854572
lenlayton,

what errors do you get?

Regards,

James
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LVL 22

Expert Comment

by:Olaf De Ceuster
ID: 18856315
Under users in Server management console have a look at your user in question under email addresses.
See if the wizard create the external (SMTP) email address. (Not the .local address)
If not create a new SMTP email address for that user. Compare it to another user to guide you.
If you can't create the SMTP address it could be it already exists in the AD.
You need to delete it there first.
Howdee James,
Olaf
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Author Comment

by:lenlayton
ID: 18875376
The account does have a SMTP adress Username@something.com. and they can receive email.  But they cannot send.
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LVL 22

Expert Comment

by:Olaf De Ceuster
ID: 18875609
Are you sure that user hasn't reached their email quota. This would stop them from sending.
Try making his quota bigger.
Also have a good look in the user properties to see if he is allowed to send.
Olaf
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Author Comment

by:lenlayton
ID: 18880923
I exported the mailbox. deleted the account. created new account and imported mailbox.  Fixed
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LVL 22

Expert Comment

by:Olaf De Ceuster
ID: 18881001
Glad you got itworking.
Olaf
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