Backup 10.1 on server 2003 R2 not working - device failure

Veritas Backup Exec 10.1 revision 5629 SP3 on a 2003 R2 SP2 server

Ultrium 1 SCSI, firmware 53D
Driver = HP, dated March 15/2006, Version 1.0.4.0

jobs/device failure that I cannot figure out.

My jobs were failing on the onset (yes this is a new build/new hardware) due to:

Backup- Shadow?Copy?Components Shadow?Copy?ComponentsV-79-57344-65245 - A failure occurred accessing the object list.

I was working to try and sort it out, when this error occured and now has me stumped:

Final error: 0xe000810b - Physical Volume Library Drive not found.
Final error category: Backup Device Errors
For additional information regarding this error refer to link V-79-57344-33035

I cannot eject/inventoy nothing.  Reboots dont solve the problem.  What should I do next to resolve these?  Is it the driver?  Can someone help me, I am stuck




victoriatechAsked:
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Computer101Commented:
PAQed with points refunded (500)

Computer101
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egloneCommented:
do you have the advanced open file option enabled?  i see a lot of shadow copy problems with that.
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victoriatechAuthor Commented:
No I do not
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egloneCommented:
enable it and rerun the job
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victoriatechAuthor Commented:
I will give it a try and post back on Tuesday.  Thanks
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Brain2000Commented:
Start with connectivity.  Completely power cycle the Ultrium drive and computer together, not just a reboot of one or the other.  Make sure the SCSI termination hasn't fallen off, and that you can still see the Ultrium drive during bootup in the SCSI card's bios scan.  If you don't, then stop here, you have a SCSI cabling problem, or the Ultrium has gone belly up.

I would use the Veritas device driver with the tape drive.  Just in case they are not compatible with the one from the manufacturer.  Make sure you download and run the latest driver pack from Veritas...oops... Symantec for Backup Exec 10.1

If that doesn't work, make sure the latest firmware is installed on the tape device.  I had trouble getting a Win2003 box with Veritas to work with a Powervault 132T with Ultrium drives until I updated both the library firmware and the drive firmware.


On a side note, if the box you're having the VSS issue on is an x64 machine, check KB931312 and install that patch (make sure SP2 is installed first).  There are problems with VSS, even after SP2.  If you are trying to backup SQL2000 on an x64 machine, install KB913100.
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victoriatechAuthor Commented:
I am reviewing the drivers and firmware.  I am using an HP driver for the device itself and will update to a Symantec one - once I find the latest that is.

Firmware - where do I see that info?
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Brain2000Commented:
Usually the manufacturer, or reseller, of the drive will have a firmware update utility on their website for specific drive models that you can download to check and update the firmware.
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victoriatechAuthor Commented:
I figured it out.

Windows 2003 R2's new FSRM feature was the issue.  There is a known issue with it and all I had to do was run a fsrm quota report so the directory was not empty and my issue was resolved - jobs successful.  See link  http://seer.entsupport.symantec.com/docs/284211.htm

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