Solved

System Error on Windows Server 2003

Posted on 2007-04-05
2
480 Views
Last Modified: 2013-11-22
Hello,

An error appeared on a mission critical server. I've searched Google and couldn't find any good information so I'm hoping the Experts can help. System is Windows Server Standard 2003 SP1. Here are the errors from the Windows System Event log:

1. PlugPlayManager
Event ID 11
-The Device Root\Legacy_EraserUtildrv10710\0000 disappeared from the system without first being prepared for removal.

One second later this informational event appeared

2. Service Control Manager
Event ID 7035
-The Symantec Eraser Control Driver Service was successfully sent a start control.

Logically it would seem that the Symantec Eraser Control Driver is a valid service running in SAV 10.X Corporate Edition, although I couldn't find anything specific denoting that.  The service choked for some reason and then started successfully one second later.

Any insight would be greatly appreciated. Thanks in advance.
0
Comment
Question by:lucado01
2 Comments
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 18874932
Not sure what's causing this, but at least you have a partner to compare notes with:
http:Q_22498890.html

Jeff
TechSoEasy
0
 

Accepted Solution

by:
tristan_d earned 500 total points
ID: 18948773
Symantec has a knowledgebase article about this.  See http://entkb.symantec.com/security/output/4197.html

Apparently they have updated their Eraser engine, and in doing so they strip some information from the registry causing the virtual device to forcibly dismount.  According to Symantec the message can be safely ignored.
0

Featured Post

U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

These are on the increase and getting more common these days. Users who use the Google search engine may complain of having their search redirected to unwanted sites, regardless of what browser is used. This happens when the system is infected with…
I've always wanted to allow a user to have a printer no matter where they login. The steps below will show you how to achieve just that. In this Article I'll show how to deploy printers automatically with group policy and then using security fil…
In this video I am going to show you how to back up and restore Office 365 mailboxes using CodeTwo Backup for Office 365. Learn more about the tool used in this video here: http://www.codetwo.com/backup-for-office-365/ (http://www.codetwo.com/ba…
Both in life and business – not all partnerships are created equal. As the demand for cloud services increases, so do the number of self-proclaimed cloud partners. Asking the right questions up front in the partnership, will enable both parties …

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now