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when i send e-mail recepients are receiving more than 7 copies.

Posted on 2007-04-05
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Last Modified: 2013-12-17
when i send e-mail recepients are receiving more than 7 copies. how do i stop that. i am using outlook 2000 with exchange 2000
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Question by:rockville
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LVL 104

Expert Comment

by:Sembee
ID: 18858399
I have only seen that when someone is using a POP3 connector.
Does that happen to all email, internal and external? Does message tracking show the duplication?

Simon.
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Author Comment

by:rockville
ID: 18858543
yes i am using pop3 and it does happen to all email
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LVL 104

Expert Comment

by:Sembee
ID: 18858932
You are using POP3 to do what exactly?
Collect email from the Exchange server? Collect email from your ISP and distribute it to your users?

What does message tracking say?
If you look at the headers of the duplicated messages are they 100% identical?

Simon.
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Author Comment

by:rockville
ID: 18859259
ok the question is everytime i send email to a client they get 5 6 copies. using oulook 2000 and pop3., smtp,
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LVL 104

Accepted Solution

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Sembee earned 125 total points
ID: 18859426
I understand that.
What does message tracking say?

You need to look at whether the problem is something being generated by your client, which will show seven individual messages in message tracking, whether it is server side, so would possibly show a single message being received by the server but delivered seven times or something outside of Exchange, so message tracking shows one message in, one message out and the duplication is taking place elsewhere.

Looking at the messages received by others is also important. If they are 100% identical (and I do mean every element, message ID etc) then that can indicate where the problem is.

There is no simple "change this" fix to this problem at this time based on the information that you have provided above.

Simon.
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