I have a user who reports that in WORD 2003 (XP operating system) that her rulers "auto hide". She says they are not visible until she puts her mouse over her toolbar area and then they appear. She compares it to the option that can be set to auto hide the task bar in windows. She can manually select view rulers and she says it works for a while but then they start "hiding" again.
She is in another office and once I am remotely connected to view the issue the rulers will not appear when she moves her mouse. All I see is the rulers turned off and manually turn them on again. I can not find any combination of settings that will replicate the issue on my machine.