WORD 2003 Rulers auto hiding ?

I have a user who reports that in WORD 2003 (XP operating system) that her rulers "auto hide".  She says they are not visible until she puts her mouse over her toolbar area and then they appear.   She compares it to the option that can be set to auto hide the task bar in windows.  She can manually select view rulers and she says it works for a while but then they start "hiding" again.  

She is in another office and once I am remotely connected  to view the issue the rulers will not appear when she moves her mouse.  All I see is the rulers turned off and manually turn them on again.  I can not find any combination of settings that will replicate the issue on my machine.
wheelinghdAsked:
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Brian PiercePhotographerCommented:
Are you sure she is not just switching between print layout and normal view (rulers don't appear in normal view). I can't think what else this might be.
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wheelinghdAuthor Commented:
User reports she is only using print layout view.
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farmerfarmerfarmerCommented:
When Rulers are hidden (in 2003) they automatically show when you hover over where they should be with the cursor for long enough. I am guessing she keeps flicking them back off using a shortcut. Check if she has any assigned on tools - customise - options - keyboard.
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