Solved

BrightStor ArcServer Errors 3801/6300 SBS2003 Server

Posted on 2007-04-05
6
764 Views
Last Modified: 2007-12-19
Server OS: SBS2003 SP2
Hardware: VXA2 Packet Drive (IDE) on it's own IDE channel. 210O firmare (latest)
No windows driver installed for device.

Software: BrightStor ARCServe Backup: r11.5 SP2 (Build 4232) - Small Business Server Edition


Errors: E3801 Invalid Header Signature (SIG=00000000) and E6300 Windows NT SCSI Port Error.

The backup jobs seemingly run fine. However, cannot restore because Merging/Restore fails to find sessions on the tape.


We have already replaced the drive, cleaned the new drive, and tried a new tape. Still same errors.

PLEASE HELP!!

Im backing up to a USB Drive right now and will need it back sooner than later.
0
Comment
Question by:Tom-J-Lael
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
6 Comments
 
LVL 22

Accepted Solution

by:
dovidmichel earned 500 total points
ID: 18859483
Came across the same problem with a Sony IDE drive, invalid sig and SCSI port error and that one got escalated at CA support and am waiting for solution. Best I can say now it to install SP3 because that might have the fix in it.
http://supportconnectw.ca.com/public/storage/downloads/nt/115/basbr115-solpatch.asp
QO86307        ZIP/ISO        641 MB/ 582 MB        04/02/07        NT -SERVICE PACK 3 FOR BAB R11.5 FOR WINDOWS -
0
 
LVL 3

Author Comment

by:Tom-J-Lael
ID: 18861715
Do I download all three ??
0
 
LVL 3

Author Comment

by:Tom-J-Lael
ID: 18861720
Yah, I tried calling CA but they want $100 per incident with no service agreement. I was hoping to use EE as my last resort before that.
0
Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

 
LVL 22

Expert Comment

by:dovidmichel
ID: 18861884
No, just download the one. The different versions are for the different languages. You might want to check with CA to find out if you still have to pay if the cause of the problem is found to be due to a problem in their code.
0
 
LVL 3

Author Comment

by:Tom-J-Lael
ID: 18863800
ok. I installed last night. I'll have the gentleman insert tonight's tape and let you know the outcome.

0
 
LVL 3

Author Comment

by:Tom-J-Lael
ID: 18872859
installing SP3 seemed to do the trick...thanks! I'm glad I didn't have to pay them $100 to tell me that. CA'S support website is confusing...I like the product, but I'm more of a fan of Symantec's logs and support links, etc. The company I work for refuses to go back to Symantec though because it's $200 more expensive...
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

VM backup deduplication is a method of reducing the amount of storage space needed to save VM backups. In most organizations, VMs contain many duplicate copies of data, such as VMs deployed from the same template, VMs with the same OS, or VMs that h…
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question