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Force Add a user to the GAL

Posted on 2007-04-05
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Last Modified: 2012-05-05
Running AD native, with Exchange 2000 on a Win2K box.  Recently added a new user to the AD.  User account and mailbox were created successfully, but the user was not added to the GAL.  User can access his mailbox, send, receive, and can be added to and is visible in distribution groups.  But the user/mailbox is simply not visible in the GAL.  

I've tried regenerating the OAB, and have even deleted and recreated the account using the same username , but no luck.  I could do a workaround and create a new account with a slightly different name and just add a custom smtp address, but I'd really like to fix this issue, or find out if it's even possible.  

Can I force-add a mailbox to the GAL?  And if so, how?

Thanks so much!

Ken
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Question by:Ken Moody
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5 Comments
 
LVL 38

Accepted Solution

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Hypercat (Deb) earned 500 total points
ID: 18860070
No, you can't force the GAL to add a name.  However, I have had a similar problem and restarting the Exchange services fixed it.  It was just a one-time anomaly and did not recur with the next new user.  So, if it's just this one user you're having a problem with, try the restart of the services.  
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Author Comment

by:Ken Moody
ID: 18860103
Thanks Hypercat.  It is just a one time anomaly, and I have restarted all Exchange services to no avail.  Any other thoughts or suggestions would be welcomed.  Thank you!
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LVL 38

Expert Comment

by:Hypercat (Deb)
ID: 18860119
Have you checked the properties of the GAL?  On the GAL Properties page, if you click Preview, do you see that user there or not?
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Author Comment

by:Ken Moody
ID: 18860164
Ah, after restarting the services I re-downloaded the OAB and behold, there he is.  Thanks Cat!
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LVL 38

Expert Comment

by:Hypercat (Deb)
ID: 18860192
Oh - the one step we forgot...I'm afraid I always forget to add that, since I don't like Outlook 2003 cached mode and don't use it as my client sites.  Cheers!
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