Force Add a user to the GAL

Running AD native, with Exchange 2000 on a Win2K box.  Recently added a new user to the AD.  User account and mailbox were created successfully, but the user was not added to the GAL.  User can access his mailbox, send, receive, and can be added to and is visible in distribution groups.  But the user/mailbox is simply not visible in the GAL.  

I've tried regenerating the OAB, and have even deleted and recreated the account using the same username , but no luck.  I could do a workaround and create a new account with a slightly different name and just add a custom smtp address, but I'd really like to fix this issue, or find out if it's even possible.  

Can I force-add a mailbox to the GAL?  And if so, how?

Thanks so much!

Ken
Ken MoodyAsked:
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Hypercat (Deb)Commented:
No, you can't force the GAL to add a name.  However, I have had a similar problem and restarting the Exchange services fixed it.  It was just a one-time anomaly and did not recur with the next new user.  So, if it's just this one user you're having a problem with, try the restart of the services.  
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Ken MoodyAuthor Commented:
Thanks Hypercat.  It is just a one time anomaly, and I have restarted all Exchange services to no avail.  Any other thoughts or suggestions would be welcomed.  Thank you!
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Hypercat (Deb)Commented:
Have you checked the properties of the GAL?  On the GAL Properties page, if you click Preview, do you see that user there or not?
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Ken MoodyAuthor Commented:
Ah, after restarting the services I re-downloaded the OAB and behold, there he is.  Thanks Cat!
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Hypercat (Deb)Commented:
Oh - the one step we forgot...I'm afraid I always forget to add that, since I don't like Outlook 2003 cached mode and don't use it as my client sites.  Cheers!
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