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How to track internal email (move, delete, etc) on Exchange 2003

Posted on 2007-04-05
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Last Modified: 2011-09-20
My company has a cell center where many users access the same incoming mailbox, named Requests, and they move emails from that mailbox to their own personal mailboxes (and subfolders) when they 'take a request'

I'm trying to find out how to track who is moving what from that mailbox, as certain requests seem to "disappear" (aka someone is just deleting them or taking them to their personal mailbox and then deleting them) and I can't seem to track that sort of behavior.

I'm using Exchange 2003 on a Windows Server 2003 Enterprise Edition machine, with a front-end and a second mail server behind it.
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Question by:grinr
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4 Comments
 
LVL 23

Expert Comment

by:Stacy Spear
ID: 18861049
What are they using to view the messages? If outlook, then could (I think) add some VBA code that would fire upon a new message or a message being moved out of the inbox to another folder. Deleted items could work off similar code. Just a thought, but if you know enough particulars about the messages, then it could work.
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Author Comment

by:grinr
ID: 18861060
Outlook, various versions (2k, 2k3, 2k7).  If code has to be written, it'll never ever happen here.  I was hoping there was some methodology using the Exchange logs or something.  I'm just not experienced enough to know how to do that.

Thanks for your reply!
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Stacy Spear earned 375 total points
ID: 18861090
Exchange logs track messages as they move around Exchange. Once its in a store (mailbox), then AFAIK tracking ends. Beyond that, its code that you either purchased or wrote.
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Author Comment

by:grinr
ID: 18867426
Thanks Darkstar.  I guess I'm OOL.
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