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Outlook 2007 error message when attempting to access account settings.

Posted on 2007-04-05
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Last Modified: 2008-01-09
Outlook 2007 - Outlook launches fine but when I create an account, the following message appears: The operation failed because of registry or installation problems. Restart Outlook and try again. If problem persists, reinstall.
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Question by:terrytrumble
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war1 earned 500 total points
ID: 18861328
terrytrumble,

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be corrupt. Disable Outlook Addins.  Go to Tools > Trust Center > Add-Ins
 disable the addins.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. Create a new Outlook profile.
http://support.microsoft.com/kb/829918

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.
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Author Comment

by:terrytrumble
ID: 18861513
Good show war1! Before I read your comment, I decided to do a repair on Office 2007. That worked. Your comment attacked the problem at all angles. Much appreciated.

A little more info on Office 2007.....I installed SBS 2003 R2 Standard on a Dell server. After setup, I pushed Outlook 2003 to the clients, set up Exchange accounts, Pop3 accounts and everything was peachy until I installed Office 2007 without Outlook 2007. Outlook 2003 vanished on the client machines. I thought I was going bonkers but came to the conclusion that Office 2007 had to be the bandit. I installed Outlook 2007 on the client pc's and ran into the above mentioned problem. I posted this question on EE then decided to do a repair on Office 2007 which resolved the issue. I think that there were remnants of Outlook 2003 still hanging around in the registry of which Outlook 2007 could not delete when installed. What do you think?

tt
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by:war1
ID: 18861547
tt, remnants of Outlook 2003 could be one possibility.  Bad install the first time could be another.
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Author Comment

by:terrytrumble
ID: 18867602
thank you
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