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Windows Update 912442 hanging while being installed on SBS 2003 SP1

Posted on 2007-04-05
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Last Modified: 2010-04-19
Ive got a SBS 2003 SP1 with Exchange 2003 SP2. I clicked to install the waiting windows Updates anf for an hour and a half now it's just been sitting on "installing updates" as it tries to install update # 912442. I have clicked the Cancel button against even though I prefer to never cancel this sort of an update mid-install.
So now it says "Cancelling" but I'm fearing I"m going to have to reboot this server to clear this up now. Hopefully not. Has anyone seen problems with this update installing? I'm not finding much on this one so far. Thanks.
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Question by:WineGeek
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Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 2000 total points
ID: 18861924
This forum thread describes a similar issue:  http://www.smallbizserver.net/Default.aspx?tabid=53&forumid=11&tpage=1&view=Topic&postid=40176

Which sounds as though you may have improperly configured your TCP/IP settings.

If you'd kindly post a COMPLETE ipconfig /all from the server we'll see what's up with that.

If you need to reboot... boot into safe mode and be sure those updates are uninstalled.

Jeff
TechSoEasy
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Author Comment

by:WineGeek
ID: 18865021
IP Configuration

   Host Name . . . . . . . . . . . . : SERVER
   Primary Dns Suffix  . . . . . . . : domainname.local
   Node Type . . . . . . . . . . . . : Unknown
   IP Routing Enabled. . . . . . . . : Yes
   WINS Proxy Enabled. . . . . . . . : Yes
   DNS Suffix Search List. . . . . . : domainname.local

PPP adapter RAS Server (Dial In) Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
   Physical Address. . . . . . . . . : 00-53-45-00-00-00
   DHCP Enabled. . . . . . . . . . . : No
   IP Address. . . . . . . . . . . . : 10.0.8.25
   Subnet Mask . . . . . . . . . . . : 255.255.255.255
   Default Gateway . . . . . . . . . :
   NetBIOS over Tcpip. . . . . . . . : Disabled

Ethernet adapter Local Area Connection 2:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethernet
NIC
   Physical Address. . . . . . . . . : 00-50-FC-9B-7C-1D
   DHCP Enabled. . . . . . . . . . . : No
   IP Address. . . . . . . . . . . . : 10.0.8.2
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 10.0.8.1
   DNS Servers . . . . . . . . . . . : 10.0.8.2
   Primary WINS Server . . . . . . . : 10.0.8.2
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Author Comment

by:WineGeek
ID: 18865067
I"m going to try to boot the srever into Safe Mode today and see if the updates will install then.
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 18865299
That's not what was recommended...it was that you boot into safe mode and UNINSTALL the updates (or any portions of them that are there).

Jeff
TechSoEasy
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Author Comment

by:WineGeek
ID: 18865304
oh sorry, ok will do Jeff.
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Author Comment

by:WineGeek
ID: 18892510
The solution ended up being stopping the Ninja anti-SPAM services on the server and then the update installed ok.
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