Verizon Access Manager Won't Run
Posted on 2007-04-05
I can't get Verizon Access Manager for PC Card V620 working properly on brand new Sony Vaio laptop with Vista Business. The Verizon software is newly released for Vista, and it installs fine and installs the driver fine. But when the software is started, it errors out with an error message of "Unable to create a new connection - error 711". MS KB artilce says problem related to Remote Access Connection Manager Service and Remote Access Auto Connection Manager, and, in fact, neither of these services will start, even manually. One says "error 1068, the dependency service or group failed to start", and the other says "error 126 - the specified module could not be found".
I spent over an hour on the phone with Verizon tech support, and they eventually gave up and said to contact Microsoft. I don't really expect anyone has run into this problem yet, but any advice on why these services will not start will be appreciated.