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Verizon Access Manager Won't Run

Posted on 2007-04-05
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Last Modified: 2009-01-18
I can't get Verizon Access Manager for PC Card V620 working properly on brand new Sony Vaio laptop with Vista Business.  The Verizon software is newly released for Vista, and it installs fine and installs the driver fine.  But when the software is started, it errors out with an error message of "Unable to create a new connection - error 711".  MS KB artilce says problem related to Remote Access Connection Manager Service and Remote Access Auto Connection Manager, and, in fact, neither of these services will start, even manually.  One says "error 1068, the dependency service or group failed to start", and the other says "error 126 - the specified module could not be found".  

I spent over an hour on the phone with Verizon tech support, and they eventually gave up and said to contact Microsoft.  I don't really expect anyone has run into this problem yet, but any advice on why these services will not start will be appreciated.

Thanks.
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Question by:CTSLA
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warrenbuckles earned 250 total points
ID: 18887119
Hello CTSLA:

Excuse me if you are already familiar with the following:

Service starting problems can sometimes be resolved by walking through the dependencies.

When you go to Control Panel - Admin. Tools - Services you can look at the RAS Connection Mangler and the RAS Auto Connection Mangler

When I look at both service's dependencies, they include the RPC (Remote Procedure Call) that connects to the DCOM service process launcher and Telephony.  

When I look at the DCOM process launcher it has no dependencies but lots of stuff depends on it, so I would guess that's OK or your system would be showing more problems.

That leaves Telephony, which depends on PnP and the DCOM service as above.

So, is your Telephony service running?

Another approach is to look at the services that depend on the services that aren't starting (a bit counterintuitive but..).  For example, the ICS (Internet Connection Sharing) service depends on the RAS Mangler.  However, ICS is part of the networking package, so you might want to see if any other parts of the networking package are not working properly.  If possible, try to connector to another computer via a wired or wireless connection - this might reveal other problems with the networking service.

Finally, you might want to look at the system's log files, available in the Administrative Tools - Event Viewer.  You could look at the System events and see if something is happening each time the unit is booted, perhaps a network problem or an error message on a service not starting.

Hope some of this is helpful.

wb
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Author Comment

by:CTSLA
ID: 18936803
Thanks, Warrenbuckles, I appreciate the information.  After many hours, I decided to pay Microsoft to help.  After 2 more hours we both gave up and decided a reload was necessary.  As a last resort, I used System Restore.  Although the first four restore points did not work, the oldest one did and that resolved the problem.  This particular restore point was created when I uninstalled Norton Internet Security from the new laptop.  Apparently this damaged RAS and/or its dependencies.
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