Outlook 2003 - Cached Exchange mode
Periodically users will say they are not getting new email, but email is sending ok.
Upon inspection, when this situation happens, Outlook is in a connected state, but rather then saying "All folder up to date" next to the connected icon, it says "Trying to update folders."
It will just sit there until you close outlook and reopen it, then its fine again. If you do a send/receive, it fails. Again, after reopen, everything works fine just as normal.
This started happening to a few users at the same time, so I'm thinking server issue, but I'm not really sure here.