Problems running the NBX Call Reports Version R6.0.7 & R6.0.8
Posted on 2007-04-06
We are trying to run NBX Call Reports Version: R6.0.7. I and most of our other associates are able to access and run the reports without fail, but 2 people ( a VP and a Programmer / Net Admin ) get the following error every time they connect to run the report:
An Error occurred while retrieving information from the NCP. There may be a problem with your network connection. Error info: [12002 - Communications error: The request has timed out.]
We have also tried to run the NBX Call Reports Version: R6.0.8, and once again all are able to run without problems except for the above mentioned users.
I have checked and they have great network response times from the NBX system, and have disabled all firewalls thinking that they may be blocking the signal, and still no luck. Any Ideas?