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Problems running the NBX Call Reports Version R6.0.7 & R6.0.8

Posted on 2007-04-06
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Last Modified: 2013-12-12
We are trying to run NBX Call Reports Version: R6.0.7.  I and most of our other associates are able to access and run the reports without fail, but 2 people ( a VP and a Programmer / Net Admin ) get the following error every time they connect to run the report:

    An Error occurred while retrieving information from the NCP.  There may be a problem with your network connection.    Error info: [12002 - Communications error: The request has timed out.]

We have also tried to run the NBX Call Reports Version: R6.0.8, and once again all are able to run without problems except for the above mentioned users.

I have checked and they have great network response times from the NBX system, and have disabled all firewalls thinking that they may be blocking the signal, and still no luck.  Any Ideas?
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Question by:ClawfootSupply
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Expert Comment

by:AdamRobinson
ID: 18875299
Which 3Com system are you on?  The few times I've seen this occur, one of the following was true:

1) The user did not have permission privileges adequate to run the program on the directory in which the Call Reports is residing.

2) The client computer needs to have an exception added for the Call Reports program on XP2 firewall.  And yes, even when the Firewall was off, this appeared to be the only resolution.

Try granting the user full permissions on the Call Reports directory temporarily and see if it helps.
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by:ClawfootSupply
ID: 18876414
We are running on the NBX 100 system running version R6_0_35.   The user already has full permissions, but I had not tried the exception in the Fire wall.  will give it a shot.
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Author Comment

by:ClawfootSupply
ID: 18878118
We tried as you suggested, and we still get the same error... Any other thoughts?
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by:AdamRobinson
ID: 18878525
Can you check the Boss Log on the NBX system itself (under Operations), and see if there is any error message there regarding the users?

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Accepted Solution

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tylerwhite earned 250 total points
ID: 18886002
I'm pretty sure your problem is with IE7.  There are documented cases in 3Com's knowledgebase that the Call Reports does not work with IE7.  I encountered this here and ran it on a non-IE7 machine.
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by:ClawfootSupply
ID: 18897575
You hit it there... It was IE 7.
Thank you
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Expert Comment

by:tylerwhite
ID: 18900967
You're most welcome.  

I was hoping my answer would bring me some good NBX karma, but I'm still struggling with an analog to T-1 conversion.

--Tyler
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by:AdamRobinson
ID: 18901053
I've found NBX laughs at karma :)
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Expert Comment

by:stdreb27
ID: 20941900
(to bring up an old thread)
I have this same problem, and this problem was fixed by running the software on a computer that didn't have Internet explorer 7 installed?
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