Solved

How do I setup a Polycom Soundpoint 400 ip phone?

Posted on 2007-04-06
2
508 Views
Last Modified: 2010-04-12
Hello,
I just purchased a Polycom Soundpoint 400 off of ebay to test with asterisk and Im having alot of problems configuring the phone initially. Can someone tell me how to do this? I have successfully setup a Polycom Soundpoint 300 with asterisk, but the 400 seems to be a bit different. It grabs an IP address but constantly tries to retrieve a config file from a tftp server (which I dont have). Can someone tell me how to set this phone up to work?

Thanks,
Rick
0
Comment
Question by:richardsimnett
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 19

Accepted Solution

by:
grant300 earned 500 total points
ID: 18873241
If you look at the Admin Guide at section 2.2.1.2, Provisioning File Transfer, you will see that these phones use FTP, TFTP, HTTP, and in some cases HTTPS to download the configuration files for the bootROM and the SIP application.

You can specify the transfer protocol when you enter the server parameters in the phone.  Page seven of the following document shows you how.

http://www.polycom.com/common/pw_item_show_doc/1,1276,6314,00.pdf

Best of luck,
Bill
0
 

Author Comment

by:richardsimnett
ID: 18873989
The protocol isnt the issue anymore I realized shortly after that the bootrom of the phone is version 1.0.3 and is hardset to use FTP only. So I setup an ftp service, put the new bootrom, and sip application into it, and it attempts to load it. However, the phone refuses to take the bootrom, and the sip.ld (the log reflects that each of these are bigger than the current filesystem). I have no idea what is going on at this point. I have tried every boot rom, and sip application that is publicly available, and nothing works. I have also read through that administrators guide, and unfortunately it does not cover the Soundpoint IP 400, in fact, I cannot find any support materials for it anywhere.

Any help you can give me is greatly appreciated.

Thanks,
Rick
0

Featured Post

Major Incident Management Communications

Major incidents and IT service outages cost companies millions. Often the solution to minimizing damage is automated communication. Find out more in our Major Incident Management Communications infographic.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In my office we had 10 Cisco 7940G IP phones that were useless as they were showing PROTOCOL APPLICATION INVALID when started. I searched through Google and worked for a week continuously on those phones, and finally got them working. This is a di…
Every year the snow affects people and businesses. According to the Federation of Small Businesses (FSB), in 2009, UK businesses lost an estimated £1.2bn (http://news.bbc.co.uk/1/hi/business/7864804.stm) because of bad weather. This article was c…
If you're a developer or IT admin, you’re probably tasked with managing multiple websites, servers, applications, and levels of security on a daily basis. While this can be extremely time consuming, it can also be frustrating when systems aren't wor…
In this video, viewers will be given step by step instructions on adjusting mouse, pointer and cursor visibility in Microsoft Windows 10. The video seeks to educate those who are struggling with the new Windows 10 Graphical User Interface. Change Cu…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question