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How do I setup a Polycom Soundpoint 400 ip phone?

Posted on 2007-04-06
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Last Modified: 2010-04-12
Hello,
I just purchased a Polycom Soundpoint 400 off of ebay to test with asterisk and Im having alot of problems configuring the phone initially. Can someone tell me how to do this? I have successfully setup a Polycom Soundpoint 300 with asterisk, but the 400 seems to be a bit different. It grabs an IP address but constantly tries to retrieve a config file from a tftp server (which I dont have). Can someone tell me how to set this phone up to work?

Thanks,
Rick
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Question by:richardsimnett
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grant300 earned 500 total points
ID: 18873241
If you look at the Admin Guide at section 2.2.1.2, Provisioning File Transfer, you will see that these phones use FTP, TFTP, HTTP, and in some cases HTTPS to download the configuration files for the bootROM and the SIP application.

You can specify the transfer protocol when you enter the server parameters in the phone.  Page seven of the following document shows you how.

http://www.polycom.com/common/pw_item_show_doc/1,1276,6314,00.pdf

Best of luck,
Bill
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Author Comment

by:richardsimnett
ID: 18873989
The protocol isnt the issue anymore I realized shortly after that the bootrom of the phone is version 1.0.3 and is hardset to use FTP only. So I setup an ftp service, put the new bootrom, and sip application into it, and it attempts to load it. However, the phone refuses to take the bootrom, and the sip.ld (the log reflects that each of these are bigger than the current filesystem). I have no idea what is going on at this point. I have tried every boot rom, and sip application that is publicly available, and nothing works. I have also read through that administrators guide, and unfortunately it does not cover the Soundpoint IP 400, in fact, I cannot find any support materials for it anywhere.

Any help you can give me is greatly appreciated.

Thanks,
Rick
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