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Vista and pcanywhere problems

Posted on 2007-04-06
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Last Modified: 2008-01-09
I tried to install pcanywhere 10.5 onto a windows vista machine. There was a mesage that stated the version might not compatable, I still loaded it anyway. When the computer rebooted there was nothing on the screen even though the computer was on. I started computer in safe mode and tried to unistall the program. It would not let me. I then started the computer using the "last known good configuration." Computer started up great. I went to uninstall the software and it uninstalled almost all of it, but according to add/remove programs it appeared to still be there, though only 17mg. I rebooted the computer. Now the computer either goes into a continous loop of rebooting or I try to reboot in safe mode, but the only thing it will do is ask if I want vista to try to fix. I say yes, it generates a report that it wants to send to microsoft, but since I am not connected to the internet I do not believe anything gets sent. Is there a way to fix this or should I just reload vista?

Any help appreciated.

Thanks, Tom
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Question by:Tomcpt
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8 Comments
 
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Expert Comment

by:Rob Williams
ID: 18865593
When the program was installed it should have automatically created a restore point. Can you boot to safe mode and restore to that point?
http://www.pro-networks.org/forum/viewtopic.php?p=571685
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willcomp earned 1000 total points
ID: 18866250
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Author Comment

by:Tomcpt
ID: 18868399
The problem is I cannot get the computer to boot up into safe mode. The farthest that I have gotten is into either system restore or startup repair. System restore does not correct the problem. Start up repair - when I read the details it states 10 problem signatures, Problem signature 5 and 6 state; CorruptRegistry.
When I click finish it begins to power up and then begins the cycle all over again.

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Assisted Solution

by:Rob Williams
Rob Williams earned 1000 total points
ID: 18868418
Perhaps a repair install is your best option. This will re-install Vista over the old OS. Though you should not loose any data it is HIGHLY recommended you back up any critical data. You could do so by adding the drive to another PC as a secondary/slave drive and accessing the files in this way.
Following site outlines different repair methods and re-installs. Pick you version of Vista and then near the bottom of the page review your options.
http://www.windowsvista.windowsreinstall.com/
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Expert Comment

by:willcomp
ID: 18868518
Sorry, I missed that you can't boot into safe mode.  Hard to run any programs unless Windows will start.

If you try a repair install, let us know how it goes.  I haven't tried one on Vista yet and am not sure it can actually be done like we are accustomed to.  Have done many from Win98 through XP but Vista install is radically different from its predecessors.
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Author Comment

by:Tomcpt
ID: 18926024
I had to do a reinstall of vista. All of my information was saved in a windows.old folder. So that was easy to transfer. But I had to reinstall my programs

Also I am now trying the beta version of pcanywhere.

Thanks to both Robwill and Willcomp for their help.
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Expert Comment

by:Rob Williams
ID: 18926058
Very welcome Tom. Thank you,
--Rob
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Expert Comment

by:willcomp
ID: 18926604
You're welcome.  Be careful with software that is not Vista compatible.
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