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I need help with either getting the right driver or maybe a hardware resolution to get my CD/DVD working

Posted on 2007-04-06
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Last Modified: 2013-12-01
Greetings toyou all;

I urgently need this resolved so I can use a CD I bought for my tax return... Ugh!

I see this on my Device Manager for my CD/ROM:  TSSTCorp CDW/DVD TS-H492a

The error on my Device Manager's Properties says: Windows cannot initialize the device driver for this hardware. (Code 37)

My CD stopped working about a week ago and I assumed I could simply reinstall the driver that may have been damaged or corrupted (

I even thought it could have been caused by an error during a Registry Mechanic Scan and Cleaning, but doing a restore did not help. I then tried to re-install the driver which I thought was somewhere in my hard drive because I do not have the Manufacturer's CD but that too did not find anything at all.

Cam someone please guide me through the steps of WHERE to get a driver for this hardware, which I have no idea who made it.

I did look in Google and typed in variations of this but did not find a clear understanding of who the manufacturer is, or what to do or where to go to fix this or even get the driver and fix this once and for all.

Please help!

Thank you all in advance...

George Malvar
Freedomwatchdog
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Question by:freedomwatchdog
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4 Comments
 
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Accepted Solution

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Callandor earned 2000 total points
ID: 18867431
You do not need a driver if this is an IDE optical drive and you are running Win2K or WinXP - the motherboard chipset driver handles it.  You can try removing the IDE Primary and Secondary driver in device manager and reboot, and let it reinstall the driver.

If this doesn't work, check for "upper and lower filters" in the registry and remove them if present: http://support.microsoft.com/default.aspx?scid=kb;en-us;314060
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Author Comment

by:freedomwatchdog
ID: 18867633
Wow!

That was fast... Thank you Callandor!

However, I need a little help with your answer.

First, If I remove the IDE Primary and Secondary Drivers (one or both?) through my Device Manager Properties (DM) and then simply reboot my system, will I be in jeopardy of losing any data or programs or having to re-install anything at all, or have to reset my OS at start-up?  I am computer literate and have years of basic use, but I am not a hardware or software expert by any means whenh it comes to these type of issues.

Next, I read the article but it doesn't show error 37.  However, I fear you may be correct and that this may have happened during a Registry Mechanic Scan and Cleanup.  If that is the case, and I follow the instructions through regedit, can you first give me a few basics on what to be careful with and what to watchout for?  Or is this as simple as it appears on the article.

Please advise...

Thanks do much Callandor
0
 

Author Comment

by:freedomwatchdog
ID: 18867684
Wait, STOP!

I went ahead and used the download that does this for you from your link.  

IT WORKED!  HALLELUJAH!

Thank you so much Callandor!

I truly apologize to have asked you to clarify the answer because of my fear, and then I went ahead and took the chance and did it anyway...  Forgive me for having you do anything extra.

You are a genius!

Thanks again

George
Freedomwatchdog
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LVL 69

Expert Comment

by:Callandor
ID: 18868449
That was a time-tested solution - glad I could help!
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