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Disk Cleanup and Disk Defrag "stall" and won't complete

For some reason our Windows XP computer won't complete the Disk Cleanup or Disk Defragment process.  It gets started then freezes - no progress at all even when left running for hours.  It used to work fine.  The last time it ran fine was about a month ago, but today both will start fine, but then nothing happens.

Thank you for any suggestions you might have.
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Trisha5
Asked:
Trisha5
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5 Solutions
 
KCTSCommented:
run chkdsk and check for errors. If necessary fix them with chkdsk /f
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simpswrCommented:
In My Computer . . Right click on the drive and select properties . . click on the Tools tab and put a check in the two boxes . . it will ask to restart, let it do that and it will check the disc for errors

Have you tried defraging in safe mode?
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simpswrCommented:
Also . . download and run Crap Cleaner . . http://www.majorgeeks.com/download.php?det=4191

Click on cleanup and let it delete anything it finds
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Trisha5Author Commented:
Thank you for these responses.  I'm a novice user and I don't know how to run chkdsk or what it means to "fix them with chkdsk /f" as suggested in suggestion 1.

I do understand Suggestion 2, and I will try that.

I do not know how to defrag in "safe mode" in Suggestion 3.

I will download the Crap Cleaner suggested in No. 4.

Thank you.  


1.  run chkdsk and check for errors. If necessary fix them with chkdsk /f

2.  In My Computer . . Right click on the drive and select properties . . click on the Tools tab and put a check in the two boxes . . it will ask to restart, let it do that and it will check the disc for errors

3.  Have you tried defraging in safe mode?

Also . . download and run Crap Cleaner . . http://www.majorgeeks.com/download.php?det=4191

Click on cleanup and let it delete anything it finds
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simpswrCommented:
To get to Safe Mode . . . tap F8 repeatedly about twice a second from the time you press the [power button . . you will have a list of choices . . select Safe Mode
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Trisha5Author Commented:
Thank you very much.

Is there any difference between going into Safe Mode and using the command line to run something like chkdsk?  Is one preferable over the other?  In other words, if I went to Start > Run and typed in command, got to the C:\> prompt and used the chkdsk command, is that better, worse, or no different than doing it from a Safe Mode prompt?

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simpswrCommented:
Disc cleanup and Defrag will often run in Safe Mode when they do not in normal mode.  Did you run ccleaner?
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simpswrCommented:
I'm interested . . just can't help without a reply from the original poster
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Trisha5Author Commented:
Sorry. I did reply at the time.  Perhaps it didn't transmit originally.

Thank you.

T


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