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Need Microsoft Hotfix for Internet Explorer Bug

Posted on 2007-04-06
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Last Modified: 2013-12-08
I have the exact problem that's described in the following Microsoft Support Article (FIX: Error message when you try to run a Web application that uses the window.external property in Internet Explorer 7: "Internet Explorer has encountered a problem and needs to close")

http://support.microsoft.com/kb/931324/en-us

Unfortunately the good folks at Micro$oft want you to call to get the hotfix.  As I'm not particularly interested in paying $59.00 for a support call, can somebody assist in locating the hotfix online?  
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Question by:markbyrn
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6 Comments
 
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Pete Long earned 150 total points
ID: 18868878
>> As I'm not particularly interested in paying $59.00 for a support call

Ive Never been charged for a hotfix from Microsoft  - And Ive rang them thousands of times, ring them, explain the problem, they will send you the file in a password protected zip file and email you the password, job done - the cost of a phone call.
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LVL 7

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by:TelnetServices
TelnetServices earned 100 total points
ID: 18869057
I concurr... by MS's own admission - they do  not charge for hotfixes that will solve a problem with their software.  They will only try to charge if you try and ask other unrelated questions in the same call.
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by:markbyrn
ID: 18869605
Pete, thanks for the advice - do you have the phone number that you've used to get the hotfixes?
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LVL 57

Expert Comment

by:Pete Long
ID: 18869698
it differs depending on what country you are in here in the UK its 0870 60 10 100 click the link you posted above for your local number :)
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by:markbyrn
ID: 18869751
Thanks much!
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LVL 57

Expert Comment

by:Pete Long
ID: 18869768
No Probs - ThanQ
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