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Outlook 2007 error after exit - must restart

Posted on 2007-04-06
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Last Modified: 2008-07-14
Every time i close Outlook 2007 there's an error message popup saying there was a problem and the program needs to shutdown:

AppName: outlook.exe AppVer: 12.0.4518.1014 AppStamp:4542840f ModName: unknown ModVer: 0.0.0.0 ModStamp:00000000 fDebug: 0 Offset: 61e07194

I've run all diagnostics & repaired the installation.

Any suggestions?
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Question by:innersource969
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war1 earned 250 total points
ID: 18869545
innersource969,

Disable add-ins.  Go to Tools > Trust Center > Add-Ins  and disable the addins. If you have Adobe Acrobat 6 installed, disable it's add-in first. SnagIt's addin will also crash Outlook. If Outlook crashes when you attempt to disable the addins, you'll need to edit the registry. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins and change the load behavior for Acrobat, SnagIt or other non-Microsoft add-ins to 0.

http://www.slipstick.com/outlook/ol2007/known_issues.htm
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LVL 97

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by:war1
ID: 18883152
innersource969,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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Author Comment

by:innersource969
ID: 18883327
I had already disabled the add-ins.

After some more experimenting it looks like the problem is with the MAPILab Groupware server connection but everyone else in the office is connecting to it without problems but everytime I close Outlook with the MAPILab connection active I get the Outlook send error report window popup.
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Expert Comment

by:war1
ID: 18883359
There could be another program interfering with MAPILAB connection or with Outlook. Disable all background programs, like antivirus, antispyware, .NET Framework, and all Norton programs.
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Expert Comment

by:wstarling
ID: 21998408
none of the soulutions worked.
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LVL 97

Expert Comment

by:war1
ID: 21999121
wstarling, as a new question and reference this one.
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Expert Comment

by:stephenjwalter
ID: 22072162
I was having this issue with Outlook 2003 connecting to Exchange 2003.  The problem turned out to be the AVG 8 (free version) add-in.
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Expert Comment

by:Iturea
ID: 22981002
Go to Tools / Trust Center / Add in and at the bottom select Exchange Client Extensions in the drop down list.  Click the Go button.  Uncheck AVG Exchange Extension.  You should be good after that.
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