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Microsoft Office Document Image Writer problems

Posted on 2007-04-07
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Last Modified: 2008-01-09
I inadvertantly deleted the Microsoft Office Document Image Writer "printer."  I realized this when I tried to open a fax.  I have a Brooktrout print server that delivers fax documents as an attachment on e-mails.  All faxes are called Fax.Tif.  Until this problem started, I would double click the Fax.Tif and it would open the Microsoft Office Document Imaging program.  However, now, when I click on the Fax.Tif document I get an error message that says, "Can't create file: Fax.Tif.  Right-click the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions for the folder."
I have uninstalled and reinstalled Microsoft Office Document Image Writer two or three times.  I have used the repair feature in Add/Remove programs.  I can still open the documents by using the fax console, which opens the Microsoft Office Document Imaging program.  However, it is more effort and there is no reason I shouldn't be able to do it the way I have for years.
This is on a Windows XP Professional machine on a SBS 2003 network running Exchange server.
Any suggestions would be greatly appreciated.
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Question by:normsrv
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by:oleggold
ID: 18873914
To create new  Microsoft Office Document Image Writer "printer" use in add new printer,local,clear detect chkbox,at the bottom there's "Create a new port" with type of "Microsoft Office Document Image Writer monitor"
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Author Comment

by:normsrv
ID: 18876621
I have uninstalled and reinstalled the printer several times, both using the Add/Remove programs as well as Add Printer.  Just for grins, I did it again, only this time I tried opening a Fax.Tif file while there was no printer installed.  I get the same error message whether or not the printer is installed.  The message talks about permissions.  Unfortunately, I don't know what file or folder it is referring to, so I can't address the problem.
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Author Comment

by:normsrv
ID: 18878839
I finally found the exact problem and registry fix.  It doesn't say why it happened, but for future users with this problem, here is the link to the solution:
http://www.jacksontechnical.com/article.htm?id=25

Here is what they said:
Microsoft Outlook uses a temporary folder to save and open the attachments. By default that folder is:
"C:\Documents and Settings\%USER_NAME%\Local Settings\Temporary Internet Files\OLK#\" (where # is a random number) Some of the latest security updates for Windows 2000 and XP are preventing folders to be created in that folder. The solution is to use the regular TEMP folder.

1. Use REGEDIT.EXE to locate the following key:
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security

(Note: Depending on your version you may have to modify that path after the "Office" key. You may have folders 8.0, 9.0, 10.0, 11.0, go the highest number. This is probably the version that you use.)


2. Modify the Key "OutlookSecureTempFolder", by replacing "Temporary Internet Files" with "Temp". For example:
OLD VALUE: "C:\Documents and Settings\tim\Local Settings\Temporary Internet Files\OLK177\"

(Note: There may be a different number than 177)


NEW VALUE: "C:\Documents and Settings\tim\Local Settings\Temp\OLK177\"


3. Restart Microsoft Outlook.

At the time of this writing, the page had over 16K viewings, so this may help someone inf the future.
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