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MS Outlook Error "0x800ccc13" but No Outlook Express to fix

Posted on 2007-04-07
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Last Modified: 2009-12-16
I had a lot of issues with this computer so I just did a new installation using Windows XP Pro after wiping the client's hd.  Everything seemed to be going well until I installed Microsoft Office 2003 on the system and installed the user's settings into Outlook from a backup.  When I did a 'Send/Receive' I got an error message "0x800ccc13" which Microsoft says has to do with Outlook Express being corrupted and I should uninstall and reinstall OE.  Here it gets really weird because I cannot find any evidence of OE being on this computer at all?  I had IE 7 installed.  I went to the 'add remove Windows components' and there I was supposed to uncheck OE and it's not there?  I'm stumped.  This is an Acer Aspire 1300 laptop with 512mb ram.
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Question by:corebe
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Accepted Solution

by:
war1 earned 500 total points
ID: 18871317
Greetings corebe,

This behavior may occur if the versions of Outlook Express and Microsoft Internet Explorer are not the same. Outlook 2002 relies on several files that Outlook Express installs and uses.

Since you upgraded to IE7, that is the problem. Uninstall IE7 and system will revert automatically back to IE6.  Then uninstall and reinstall Outlook Express in Add/Remove Programs > Components.

Then test if Outlook works. If not, reinstall Outlook.

Then if you want, reinstall IE7 after everything works.

Best wishes, war1
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Author Comment

by:corebe
ID: 18871336
That sounds good except after I uninstall IE7 and I have reverted back to IE6, OE still does not appear in the list of Add/Remove components?  What do you think?  Thanks
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LVL 97

Assisted Solution

by:war1
war1 earned 500 total points
ID: 18871386
OE6 should be with OE6.  Reinstall OE6 in the following manner:
http://support.microsoft.com/kb/263837
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Author Comment

by:corebe
ID: 18871463
I really am saying that appwiz.cpl when run and then "Add/Remove Windows Components" does not have OE in the list, which is how MS says to uninstall and reinstall to fix it.  It seems to have not been installed.  I ran sfc /scannow and when that finished, still no sign of OE anywhere?  Confusing, I think?  
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LVL 97

Expert Comment

by:war1
ID: 18871480
If IE6 is installed, OE should be installed. Check in C:\Program Files\Outlook Express folder.  Click on the executable.
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Author Comment

by:corebe
ID: 18871517
There is an Outlook Express folder but it is empty?  I'm going to bed now.  Thanks for the help.  If you think of anything let me know.  This might be a corporate version of Windows XP Pro where they deliberately took OE out so employees could not use it?  Do you think that is possible?
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LVL 97

Assisted Solution

by:war1
war1 earned 500 total points
ID: 18871543
Yes, it could be that Outlook Express was removed.  It could be suppressed or not downloaded with IE.  Check if there is group policy or local policy suppressing OE.

The problem is that Microsoft Outlook requires some files from Outlook Express. That is why you are getting the error.

0
 

Author Comment

by:corebe
ID: 18872244
I guess this is a possibility...I did not know such a thing even existed?  I borrowed this copy of "Windows XP Pro" from a friend?  I'll have to ask.  Thanks
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LVL 97

Expert Comment

by:war1
ID: 18890779
corebe, any update?

If no joy, recreate the user settings instead of importing them. The imported version may be corrupt.
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Author Comment

by:corebe
ID: 18895355
Thanks for the inquiry.  No, I was not able to resolve this.  As I guessed, this version of Windows XP did not install Outlook Express.  I finally installed another version over the top of that one and OE was installed.  Thanks for the suggestions.
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LVL 97

Expert Comment

by:war1
ID: 18895441
corebe,

Glad you get a version of Windows XP that has Outlook Express. I hope Outlook installed properly.
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