Solved

phone line monitoring software

Posted on 2007-04-08
5
486 Views
Last Modified: 2013-11-13
I am developing hardware/software to monitor the performance of a small call centre (~5 phones).  

On a daily basis I need to retrieve statistics such as the amount of time the phones are in use, are on hold, how many calls are received, etc.

To this aim, i will need to periodically poll the status of each of the 5 phones. Status being either:

* Not in use
* Ringing
* On hold
* In conversation

All of the phones are connected via a standard junction box, I think there is an individual cable from each one.

I was originally thinking of having an intermediatory device between the wires and the junction box, which would interpret the signals and send to the PC.  Or just send the analogue signal into a spare microphone port (with some multiplexing for the 5 phones)

Any fresh ideas as to how this could be done?

Many thanks

Will
0
Comment
Question by:barbourwill
5 Comments
 
LVL 1

Accepted Solution

by:
asbjorn_aha earned 168 total points
ID: 18892221
Perhaps Asterix can help you out :-)  http://www.asterisk.org/
0
 

Assisted Solution

by:hayral
hayral earned 166 total points
ID: 18915031
Hi,

In one way or another you have to interface to each phone line. You can either use a multi-line TAPI compliant voice phone card which is the expensive solution; or if you won't be recording the sound you can go with do-it-yourself style. You can't just connect the phone lines to and analog sound card because the ringing signal exceeds limitations (>50 volts) and the audio signal has to be processed with a coil; the multiplexing system you wan't to use must identify the different lines somehow too. You best bet seems to be either an IO Card with built-in analog-digital converter to monitor the line voltages which is different for on-hook, ringing,off-hook states or a ring detect circuit ( http://www.tkk.fi/Misc/Electronics/circuits/telephone_ringer.html ) for each line with an interface circuit for serial or parallel port of PC.

http://www.epanorama.net/links/telephone.html
http://www.epanorama.net/links/project_pc.html
0
 
LVL 6

Assisted Solution

by:carchitect
carchitect earned 166 total points
ID: 19162411
Asterisk along with any Inbound Contact Center Solution.
0

Featured Post

New My Cloud Pro Series - organize everything!

With space to keep virtually everything, the My Cloud Pro Series offers your team the network storage to edit, save and share production files from anywhere with an internet connection. Compatible with both Mac and PC, you're able to protect your content regardless of OS.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Stuck in voice control mode on your Amazon Firestick?  Here is how to turn it off!!!
Great sound, comfort and fit, excellent build quality, versatility, compatibility. These are just some of the many reasons for choosing a headset from Sennheiser.
Viewers will learn how to properly install Eclipse with the necessary JDK, and will take a look at an introductory Java program. Download Eclipse installation zip file: Extract files from zip file: Download and install JDK 8: Open Eclipse and …
In this fifth video of the Xpdf series, we discuss and demonstrate the PDFdetach utility, which is able to list and, more importantly, extract attachments that are embedded in PDF files. It does this via a command line interface, making it suitable …

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now