Solved

HP 1320 Laserjet not printing correctly after upgrading Mac OSX

Posted on 2007-04-09
16
1,168 Views
Last Modified: 2013-12-15
Hello I had a HP 1320 laserjet hooked up to a mac running 10.2.8.  I recently upgraded to Mac OS 10.4.9.  It worked fine before but since the upgrade images wont print correctly.  Instead of printing the image it will just spit out a bunch of letters and number and use up all the paper in the printer.  I tried printing these same images to another printer and had no problem at all.  I suspect that it is a driver issue since upgrading.  I have the driver disk and also went onto HP's website to download the latest drivers.  This still did not fix the problem.
0
Comment
Question by:fenety
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 10
  • 6
16 Comments
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 18876315
Have you seen this?
from:http://www.macintouch.com/readerreports/printing/index.html

"Apple and HP have been modifying printing applications and services since Mac OS X 10.4.7. My HP LaserJet 6mp was fine under previous systems and has experienced intermittent driver failure since I updated. Mac OS X 10.4.9. was by far the worst where the
/Library/ was vastly changed with /Printers/hp/* (here a number of files for driving Hewlett-Packard printers are modified) and the printer was not recognized.
What I had to do to get my HP functioning was:

Re-install the latest version of CUPS (Common Unix Printing System). It seems the combo update installation corrupted CUPS during the Mac OS X update process.

The current known stable build of CUPS is version 1.3.1. You may need to restart after installation.

Delete all existing printers in print/fax preferences, then re-add printers and Reset printing system.

If CUPS re-installation is unsuccessful, open Printer Setup Utility, located in Applications/Utilities and look at the "Printer List" Highlight and delete all entries. Alternatively, go to the "Printer Setup Utility" menu at the top of the screen and select "Reset Printing System". After all entries are deleted, click the "Add" button and re-add your printer(s).

Failing the above fixes, you may want to try the utility Printer Setup Repair (latest version is 5.0.1). This is a very powerful application and will delete virtually any printer PPD in your computer. "

CUPS download here:http://www.cups.org/
Printer Setup Repair (7 Day Free Trial) from here: http://www.fixamac.net/software/psr5/index.php

HTH
M :o)


0
 
LVL 3

Author Comment

by:fenety
ID: 18881627
Where can I get 1.3.1 version of CUPS for mac? 1.2.10 is the latest dmg file I see on the homepage.  I read that I would need to compile my own dmg for 1.3.1?  How would I go about this?
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 18881677
What version have you installed already? 1.2.10 should work unless Tiger uses a later version.
0
Simple, centralized multimedia control

Watch and learn to see how ATEN provided an easy and effective way for three jointly-owned pubs to control the 60 televisions located across their three venues utilizing the ATEN Control System, Modular Matrix Switch and HDBaseT extenders.

 
LVL 3

Author Comment

by:fenety
ID: 18882456
I followed all these steps.  1.2.10 did not work for me.  I tried using printer setup repair, it says the CUPS version may not be compatible with this version of macOSX.  I think that the newest version 1.3.1 is the solution.  
"Louis Hecht recommends installing the latest CUPS build on top of 10.4.9. It isn't quite as easy as that for us simpler folks. The latest .dmg (precompiled binary for Mac OS X) available is 1.2.10. For 1.3 you must compile your own. "  This is from your first link.  Do you know how to compile the new 1.3?
0
 
LVL 3

Author Comment

by:fenety
ID: 18882481
I should also mention that now when I try to add or delete a printer I get the following error.

an error occured while trying to (add/delete) printer.

server-error-service-unavailable

0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 18882702
Both these forums report that this can be fixed with the upgrade and *current* release version of CUPS, neither suggest needing to compile the test version.

http://www.mac-forums.com/forums/showthread.php?t=56227&page=4
http://www.macosxhints.com/comment.php?mode=display&format=threaded&order=ASC&pid=85336
0
 
LVL 3

Author Comment

by:fenety
ID: 18882782
Ok.  I checked out the links, seems like the problem I am running into.  I can't add or delete printers.
0
 
LVL 3

Author Comment

by:fenety
ID: 18882808
Also when I run the Printer Setup Repair, I stop CUPS, then I try to "reset the printing system" and it says CUPS cannot be stopped.
0
 
LVL 3

Author Comment

by:fenety
ID: 18884747
I am able to add printers again.  I added an epson color printer and can print to it.  I still can't print to the hp 1320.    When I send a job to it it gives me and error saying:

"no %%Bounding Box: comment in header"
0
 
LVL 3

Author Comment

by:fenety
ID: 18890933
another error I get while trying to print to the hp 1320 is
could not start
/usr/libexec/cups/backend/usb
0
 
LVL 62

Accepted Solution

by:
☠ MASQ ☠ earned 500 total points
ID: 18891134
Do you have foomatic installed?  This should support your LJ.
The Ghostscript install could help out with the CUPS service as well.

Instructions for the install here:
http://www.linux-foundation.org/en/OpenPrinting/MacOSX/hpijs

(Feel free to 'bump' this thread - I'm busy on another project but will try to keep with you!)
0
 
LVL 3

Author Comment

by:fenety
ID: 18892298
I tried this and it is still giving me the same error.
0
 
LVL 3

Author Comment

by:fenety
ID: 18905506
I reinstalled mac OS 10.4.9 from scratch.  Got my updates and set the printer up again with the newest drivers and tried again.  Back to the orginal problem.  It will print but just a bunch of text.  Can't print JPG's or Tiff's from Photoshop but can print from default picture viewer in Mac.
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 18905693
Another approach.

Try removing HP's Toolbox:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00278342

Then restart and see what Printer Setup Repair says.
0
 
LVL 3

Author Comment

by:fenety
ID: 18906998
Ok, I decided to try The newer version of CUPS again and then I installed ghostscript and foomatic and tried it again and it worked.  I also deleted all the printers and re added them.  And I needed to restart to make it work.  Anyways, after reinstall Mac OSX and reinstalling all of this software from scratch I was able to get the printer working.  Thankyou very much!
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 18907590
Thanks!  To be honest, for once I'm nearly as relieved as you that this is solved!  
The secret seems to be to start with the blank canvas of the upgrade.
0

Featured Post

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Connectivity using SMB Symptoms When connecting to Windows Server shares from a Mac you receive an error similar to "Connection failed because the original item could not be found"Authentication persistently fails to a Windows Server from a Mac wi…
Syslogd is a utility that traps and logs messages sent by running processes. It is configured with the syslog.conf file, which consists of lines containing a pair of fields: "the selector field which specifies the types of messages and priorities to…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…

724 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question